Participant Engagement Specialist

Participant Engagement Specialist

Purpose of the Role:

• To work with the recruitment/study team to recruit suitable study participants for clinical trials.


• To phone screen and assess the suitability of study participants.


• To use marketing resources to promote/advertise interest in upcoming and active studies.


• To complete general administration duties related to clinical research and study recruitment.

KEY TASKS/RESPONSIBILITIES/OUTPUTS

• Communicate clinical trial information effectively with potential subjects via social media platforms, text, email, and phone.


• Follow administration processes to ensure accurate recording of key information.


• Using the study phone screening checklist, determine the eligibility of potential participants for screening.


• Work with clinical staff to ensure medical queries related to study participation are answered.


• Accurate data entry and maintenance of the CTMS.


• Work under the guidance of the Participant Engagement Team Lead to ensure targets and deadlines are met.


• Any other duties as directed by the Participant Engagement Team Lead or Head of Participant Engagement.


• Assists Study Coordinators and Associate Study Coordinators in the recruitment of study subjects and manages subjects during screening and admission.

MINIMUM POSITION QUALIFICATIONS

Education:    Certification in a science, marketing or customer service-based discipline or working toward such a certification.

Experience:  Preferred:  Work or academic experience that shows requirement for excellent customer service.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Detailed knowledge of all trials being recruited to.


• Professionalism, patience, and a “people-first” attitude.


• Problem solving, attentiveness, emotional intelligence skills.


• Clear communication and writing skills. 


• Resourcefulness and persuasion skills.


• Good knowledge of science and medical terminology.


• Ability to foster a cooperative work environment.


• Ability and desire to seek, respond to and provide critique for continuous improvement of self and colleagues. 


• Skilled in the use of a networked computer, and Microsoft Office applications and aptitude with general databases.