Partner Success Executive

🚀 Partner Success Executive 🚀

Centrapay is a New Zealand payments platform building smarter, lower-cost ways for people and businesses to pay. We sit at the intersection of open banking and everyday retail, turning account-to-account payments into something practical, fast, and merchant-friendly.

Our flagship product, Payap, is a bank-to-bank mobile payments app that lets customers pay by scanning a QR code in-store, online, or at a self-service kiosk. Merchants benefit from faster settlement, lower acceptance costs, and no new hardware. Payap runs across existing EFTPOS, POS, kiosk, and e-commerce integrations on the Centrapay network.

We’re building more than a payment method. By combining payments with rewards and loyalty, we’re creating a new ecosystem that works better for merchants and feels better for customers.

About The Role

The Partner Success Executive role is designed for someone looking to build experience in sales, payments, fintech, and partnerships.

Working closely with the Channel Manager and wider commercial team, you’ll support Centrapay’s partners, helping them understand, implement and manage our solutions, and deliver great outcomes for their business customers.

This role is ideal for someone who enjoys working with people, learning how partnerships work in a real-world payments ecosystem, and wants to grow into a commercial leadership and/or channel management role.

What You'll Do

Partner Support & Relationship Building

• Support day-to-day communication with partners
• Help coordinate partner check-ins, updates, and follow-ups
• Build trusted relationships

Partner Enablement

• Help partners understand Payap and Centrapay’s value proposition
• Assist partners with onboarding merchants, including documentation, training, and coordination with internal teams
• Support partner sales teams with materials, FAQs, and basic product education

Cross-functional Coordination

• Work with Sales, Product, and Technology teams to support partner needs
• Help track partner requests, issues, and progress
• Assist with launches, integrations, and partner-led initiatives

Reporting & Insights

• Help maintain partner records, account notes, and activity tracking
• Support reporting on partner activity, pipeline, and adoption
• Gather partner feedback and share insights with the team

👀 Who we're looking for

• 3 years+ experience in customer success, account support, sales, or a related role
• Interest in payments, fintech, or technology (experience helpful but not essential)
• Strong communication and organisation skills
• Comfortable working with multiple stakeholders
• Willingness to learn and take feedback on board
• Ability to manage tasks, follow processes, and meet deadlines

🚀 Why Join Us?

• Be part of a fast-growing fintech shaping the future of payments
• Work with a team that values innovation, collaboration and ambition
• Competitive compensation, growth opportunities, and a chance to make a real impact

We look after our people at Centrapay - a key focus is our culture and ensuring we create a positive and healthy work environment. We continuously look at ways to make improvements and regularly ask for employee feedback and input.

🏄 Your key benefits

• We offer flexible working and aim to look after our people
• Awesome office location at City Works Depot
• 6 weeks annual leave
• A Macbook Pro
• We have a down-to-earth, open culture that values inclusion
• Our Working Holiday scheme allows you to work while travelling overseas
• In-person and online social activities to keep you connected
• Training and development opportunities
• Sick leave from day one
• Free health insurance via Southern Cross
• Life insurance
• Additional parental leave entitlements

For more information on Centrapay please visit https://centrapay.com/