Parts Advisor

See below the vacancy and the responsibilities as well as the key skills required for the role.

Parts Advisor

Whangarei, New Zealand

Reference: 6605146

• Health Insurance for you and your family
• A supportive and positive work environment
• Ongoing training and development opportunities

Are you passionate about customer service and have a strong knowledge of automotive parts? We are seeking a dedicated and organised individual to join our team as a Parts Advisor. You will play a vital role in providing exceptional service to our customers by assisting them in finding the right parts for their vehicles. Join our dynamic team and contribute to our commitment to delivering outstanding customer satisfaction.

We are looking for a Parts Advisor for our Keith Andrews Whangarei Dealership.

About Us:

Keith Andrews is renowned for our commitment to excellence in the sales and service of commercial vehicles. We service Fuso, but Mercedes-Benz and Freightliner, leading the world in vehicle advanced safety options and technology. Our state-of-the-art service department is staffed by a team of skilled professionals dedicated to keeping our customers' trucks running smoothly. As part of our continuous growth, we are seeking a Parts Advisor to join our dynamic and customer-focused team.

Responsibilities:

• Provide professional and friendly customer service, both in-person and over the phone.
• Identify and locate the correct parts for customers using catalogues and computer systems.
• Place accurate orders with suppliers and follow up to ensure timely delivery.
• Maintain inventory records, perform stock checks, and restock parts as needed.
• Assist customers with sales, pricing, and transactions, promoting additional parts and accessories.
• Offer basic technical support, addressing customer questions about parts installation and compatibility.
• Collaborate with other team members to ensure smooth communication and efficient processes.
• Keep accurate documentation of customer interactions, orders, and invoices.
• Adhere to safety protocols and comply with company policies and regulations.

Qualifications:

• Previous experience in parts-related roles, preferably in the automotive industry; additional technical or automotive-related education is a plus.
• Strong knowledge of automotive parts and their applications.
• Familiarity with parts catalogues, computerized inventory systems, and standard office software.
• Excellent customer service, communication, and problem-solving skills.
• Ability to work independently and as part of a fast-paced team.
• Strong attention to detail and organisational abilities.

If you have a passion for automotive parts, exceptional customer service skills, and a desire to contribute to a successful team, we want to hear from you! Join our organisation as a Parts Advisor and be a part of our commitment to delivering exceptional service and ensuring customer satisfaction.

Learn about what we do to support and encourage our team.

Contact Us

If you have any questions, drop us an email.