Parts Advisor / Customer Service

About the Role

Based in our clients Te Rapa branch, this role reports to the Regional Parts Manager and plays THE key role in ensuring excellent customer relationships are created and maintained with both external and internal customers.

Key responsibilities will include.

• Phone, email and counter customer service.
• Pick parts for customers and Workshop.
• Pack parts and arrange delivery when required.
• Accurately complete relevant documentation including invoices and payment.
• Build and develop customer relationships through the provision of excellent customer service.
• Work closely with the Workshop to ensure availability of parts, ensure packaging, service exchange and warranty procedures are adhered to.
• Receive and inspect all deliveries and resolve any discrepancies.
• Monitor stock, spare parts and inventory.
• Load and unload parts, bin to appropriate location
• Receive and inspect goods, check document and incoming goods against the order.

About You

To be successful as a Parts Advisor you will have previous experience in a parts / warehouse / retail role within the automotive industry. You will be available to work a fixed shift of 8am-5pm and be available one weekend per month. Your excellent communication and interpersonal skills will help you to drive positive business outcomes, through long term relationship management initiatives. An Automotive Parts and Accessories qualification would advantageous, but not essential, as they will put you through an internal and MITO apprenticeship. 

If you are looking for the next step in your career and a new challenge, within the dynamic Automotive industry, this could be the role and we want to hear from you. 

About the Company

Our client is an Immigration Accredited, New Zealand owned and operated, market leader in new and used truck sales, after sales service and parts.  They have been established for more than 34 years, with 7 branches and 64 work bays, across the North Island. 

Boasting a team of more than 180 staff they still run with strong family values, people first, guaranteeing their continued success, productivity, and reputation. Being part of our client's family offers, YOU, an exciting future in an environment, steered by core values, that foster individual responsibility and personal development.

To apply

Please click on "Apply now" to submit your CV, call 096005153 or email [email protected] for further information.

Due to current visa restrictions, we will only be accepting expressions of interest from those residing in New Zealand who are eligible to work. 

Please note only those shortlisted will be contacted and that will be within 5 working days of receipt of CV.