People Leader - Emergency Teletriage

To tatou tikanga | Our Culture

Our kaimahi (employees) are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa (Whakarongorau) is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

We are committed to ensuring our workforce reflects the community we support.

Ko wai mātou | About us

Whakarongorau, a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Mō tēnei tūranga - About the role

As People Leader – Emergency Triage, you’ll lead a team of skilled nurses and paramedics delivering exceptional teletriage care for 111 callers through Hato Hone St John and Wellington Free Ambulance clinical hubs. Your focus will be on ensuring clinically safe, accurate advice and connecting patients to the right care at the right time.

You’ll drive performance by meeting service level targets, supporting team members to achieve KPIs, and upholding professional and clinical standards, ethical practices, and regulatory codes. This role also champions Te Tiriti o Waitangi principles, fostering health equity for Māori and embedding cultural awareness in everyday practice.

Ngā haepapa matua | Key responsibilities

• Lead and inspire a high-performing team of nurses and paramedics, ensuring KPIs and service targets are met.
• Model Whakarongorau values and foster a culture of safety, wellbeing, and engagement.
• Provide coaching, feedback, and support to deliver clinically safe, exceptional teletriage care.
• Build strong relationships with ambulance partners and collaborate across the organization.
• Ensure compliance with operational and clinical processes and provide on-call support when required.

Ngā hua mōu | What's in it for you

• Enjoy a supportive, hybrid working environment with regular work-from-home days each week
• Benefit from birthday leave and a half-day off every month to prioritise your wellbeing
• Access exclusive discounts with Boost and Samsung
• Be part of a collaborative team working towards better health outcomes for all of Aotearoa

Mōu ake | About you

You’re a confident leader who empowers teams to excel and embraces change with clarity. Building strong relationships and leveraging technology come naturally to you. Passionate about results and process improvement, you also champion cultural safety and equity for Māori and diverse communities, embedding Te Tiriti o Waitangi principles in everyday practice.

Ōu wheako ōu mātauranga hoki | Qualifications and Experience

• New Zealand Registered Nurse or Paramedic with current practising certificate
• 5+ years post registration nursing or paramedic experience with 2+ years management experience, ideally providing leadership to large teams
• Ideally, experience within a telehealth or health technology organisation

Ōu āheitanga ōu pūkenga hoki - Skills and Competence

• Leadership & Coaching: Skilled at guiding teams through performance conversations and fostering growth.
• Change Champion: Confident in leading and supporting change initiatives with clarity and resilience.
• Relationship Builder: Strong ability to create and maintain partnerships internally and with key stakeholders, including ambulance services.
• Tech-Savvy: Comfortable using technology to enhance service delivery and team performance.
• Performance Driver: Proven track record in managing KPIs and driving continuous improvement in processes and outcomes.
• Cultural Competence: Committed to equity for Māori and priority populations, with a deep understanding of Te Tiriti o Waitangi principles.
• Inclusive Practice: Skilled in embedding culturally safe practices into everyday work.

Ō mātou uara | Our values

E kimi ana mātou i ētahi tangata e kaha whakanui i ēnei uara - We are looking for people who align naturally with these values and will champion them

• Mahia te mea tika / Do the right thing
• Hihiri e te kounga / Motivated by quality
• Ngākau nui ki te pai ake / Passion for better
• Pokohiwi ki Pokohiwi / Shoulder to shoulder