Performance Manager

As a key member of the Senior Leadership Team, the Performance Manager plays a critical role in leading our North Island Performance Team. Reporting to the Head of Performance, you will oversee all quality assurance, compliance, and trade management activities—ensuring not only that we meet our contractual obligations but that we consistently exceed expectations. 

You’ll lead a team of five based in Havelock North, Gisborne and Palmerston North, driving performance across quality standards and trade partner relationships. Working within a defined performance assurance framework, you’ll ensure that all processes and outcomes align with our high standards and client requirements. 

Key Responsibilities

• Lead and support the North Island Performance Team to deliver excellence in quality, compliance, and operational outcomes.
• Build and maintain strong, collaborative relationships with Trade Partners, internal teams, and clients, working through challenges constructively to achieve workable, mutually beneficial outcomes.
• Manage the Trust Fund (in conjunction with the Head of Performance) with accuracy and fiscal responsibility.
• Ensure all performance metrics and KPIs are met or exceeded by analysing data, diagnosing root causes of underperformance, and driving realistic improvement actions.
• Navigate challenging conversations with professionalism, using a solutions‑focused approach to address issues, remove barriers, and reach positive outcomes.
• Embed strategic thinking into daily operations by balancing long‑term objectives with practical, on‑the‑ground decision‑making.
• Foster a high‑performing, motivated, and engaged team culture, encouraging ownership, accountability, and proactive problem-solving at all levels.

What We’re Looking For 

• Proven senior leadership experience, ideally in a performance, quality, or compliance‑focused role, with a strong track record of resolving complex issues through practical and effective solutions.
• Strong background in the trades or construction industry—you understand the work, speak the language, and can translate standards and expectations into realistic site‑based solutions.
• Experience working to fixed standards, contract requirements, or within an auditing or assurance environment, with the ability to interpret requirements and apply them pragmatically.
• Demonstrated ability to manage budgets or funds with accountability, making well‑reasoned decisions when balancing cost, risk, and performance outcomes.
• Strategic thinker with a practical mindset—able to break down complex problems, prioritise actions, and turn big‑picture goals into achievable operational improvements.
• Excellent interpersonal and relationship management skills, particularly in resolving issues, influencing outcomes, and maintaining trust in challenging situations.
• A values‑driven leader who inspires, motivates, and supports their team to thrive, while coaching others to think critically and solve problems confidently.

Benefits

• You will be provided will all the tools of the trade including a cell phone, laptop and company car
• Southern Cross Medical Insurance
• Work for a company that truly values life outside of work
• Work where you are supported and encouraged to grow professionally and personally
• Employee Recognition program
• You will be provided with opportunities to develop and grow

About the company

Switched On Group exists to enhance environments for whānau, businesses and communities across Aotearoa. Our whānau and iwi-owned construction group is leading the way in kaimahi and customer care. As an Amotai Registered business, people and wellbeing are at the center of how we operate.

As part of the wider group, Switched On Housing works to ensure that whānau living in Kāinga Ora properties have safe, warm, dry and comfortable living environments. As one of the key Maintenance Partners on the Te Mahi Ngātahi contract, we support families and hapori-communities from Tairāwhiti-Gisborne in the north to Waitaha-Canterbury in the south through property maintenance.

How to Apply

We’re a values-led, operationally focused business that believes in working hard, collaborating closely with our Trade Partners, and enjoying the journey along the way. If you’re passionate about quality, performance, and people—and want to make a real impact—Click the apply button now.