Personal Insurance Consultant

At IAG, we’re ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible. 

Join our Contact Centre team and help us to deliver exceptional customer experiences that make a real difference. You’ll uncover customer needs and provide tailored insurance solutions that protect what matters most. Every interaction is an opportunity to build trust and help create safer, stronger communities. 

This is a permanent full-time role based in Ōtautahi (Christchurch), with your initial six month period fully onsite at our Addington office. You’ll begin with hands-on classroom training (training hours: 8:30am–4:30pm, Monday to Friday), designed to set you up for success. After this period, you may transition to a hybrid working arrangement. Following training, you’ll be working five days, covering weekdays between 08:00–18:30, and every second Saturday or Sunday between 08:30–18:00. 

Ngā Mahi Hei Whakatutuki Māu | What You'll Do 

• Review existing policies to ensure customers are fully covered. 

• Uncover insurance needs to offer best solutions tailored to each customer. 

• Resolve queries effectively and exceed customer expectations. 

• Maintain product and system knowledge, including compliance requirements. 

• Collaborate with your team to share knowledge and deliver on IAG’s purpose. 

Ōu Pūkenga me ōu Wheako | What You'll Bring 

• Strong sales and customer focus including well developed customer service skills 

• Effective listening, verbal and written communication skills 

• Exceptional attention to detail and accuracy 

• Strong interpersonal and relationship-building abilities 

• Advance computer skills – ability to troubleshoot and navigate multiple systems. 

Tā Mātau ki a Koutou| What We Offer 

• Boosted KiwiSaver with 4% employer contribution and life insurance as standard. 

• 20 days annual leave + 5 days MyLeave (extra leave for what’s important to you). 

• Up to 50% off personal insurance, including home and motor insurance. 

• Annual $500 health & wellbeing payment. 

• 14 Weeks paid parental leave. 

• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities. 

*employment type eligibility criteria apply

Tā Mātau Ratonga Tautoko | Adjustments & Support 

If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to [email protected] for a confidential conversation. 

He pitopito kōrero anō mō mātau | More About Us   

As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We acknowledge Tāngata Whenua in Aotearoa and are committed to growing Māori prosperity and wellbeing in Aotearoa through He Rautaki Māori (IAG’s Māori Strategy). We celebrate unique viewpoints shaped by life experiences, cultures and passions. And expand careers, genuinely connect with community, lead with a powerful purpose and celebrate what makes you individual.