Business Unit:

Cubic Transportation Systems

Company Details:

When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic.com.

Job Details:

Pre-Commissioning Activities:

• Conduct detailed pre-commissioning checks of ticketing equipment to ensure functionality and compliance with specifications.
• Perform system diagnostics, firmware updates, and initial testing to identify potential faults before installation.
• Document test results and prepare detailed reports for project managers and stakeholders.

Equipment Packing and Handling:

• Safely pack ticketing equipment into designated boxes with appropriate protective materials to prevent damage during transportation.
• Label and categorize equipment accurately to align with project requirements and inventory systems.

Stock Picking and Kit Assembly:

• Identify and pick stock required for kit preparation based on project-specific bills of materials (BOM).
• Assemble kits with the necessary components, tools to support on-site installation teams.
• Cross-check kit contents against inventory lists to ensure completeness and accuracy.

Quality Assurance:

• Verify the quality and condition of all components prior to packing and dispatch.
• Conduct final inspections to ensure all equipment meets project standards and customer expectations.

Inventory Management:

• Monitor progress of requests to ensure they are escalated in a timely manner to support Cubic’s contractual service level targets.
• Maintain accurate records of inventory levels and report shortages or discrepancies.
• Coordinate with procurement and warehouse teams to ensure timely restocking of required items.

Coordination and Communication:

• Effectively liaise and engage in productive work relationships with other team members, supervisor, internal and external stakeholders
• Receive and respond to incoming calls, emails and received from internal and external stakeholders in a prompt, professional and courteous manner.
• Collaborate with project managers, installation teams, and logistics staff to align pre-commissioning and packing activities with project timelines.
• Provide updates on progress and address any issues related to equipment preparation or stock availability.

Process and Compliance:

• Follow established workplace health and safety procedures during all activities, including handling heavy or sensitive equipment.
• Ensure compliance with relevant standards and regulations in the packing and pre-commissioning processes.
• Ensure accuracy of data captured for fault management, preventative maintenance and reporting in the Service Management Tool

General Duties and Responsibilities:

• Exchange and share knowledge across all products.
• Work as a team member supporting the Operations team to ensure customer satisfaction
• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:

Skills/Experience/Knowledge

Essential:

• At least 12 months previous experience in a dispatch coordination environment
• Interpersonal skills, such as telephone skills, communication skills, active listening and customer focus
• Typing skills to ensure quick and accurate entry of service request details.
• Strong technical awareness with the ability to match resources to technical issues appropriately.
• A good geographical knowledge of the service area.
• Excellent customer service skills and well developed communication skills

Desirable:

• Comprehensive computer and operating system knowledge and proficiency using Microsoft Office suite.
• Understanding of operations, first line maintenance of devices and cash collection procedures
• Understanding of processes automated in Service Management Systems
• Personal Qualities
• Customer service focus
• Excellent communication skills, both oral and written
• The ability to effectively liaise with all levels of internal and external stakeholders.
• Excellent time management skills with the ability to multi-task
• Self-motivated with the ability to work in a fast moving environment
• High level of proficiency in written and verbal communication
• Ability to stay focused and calm under pressure.
• Professional appearance, attitude and conduct
• Professional and positive can-do attitude
• Highly developed customer service skills evidenced in representing the organisation through courteous and professional dealings with all stakeholders
• Ability to adapt to changes quickly in a services management environment

Condition of Employment:

• Successful outcome of a National Police Check

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Worker Type:

Employee

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We are committed to creating an inclusive workplace and welcome applications from people of all backgrounds. We do not discriminate based on any protected characteristic under applicable law.