Principal Advisor Assisted Technology - Join a Leading Company

• Permanent national role
• Challenging role with multiple projects
• Five week annual leave

 
About the Company:

Our client is a large government organisation going through a transformation phase.

About the role:

As the Principal Advisor for Digital Assisted Channels, you'll lead the charge in making services more accessible. Reporting to the Manager of Digital Assisted Channels, you'll work within the Data & Digital Design and Channels team.
Your expertise in Omnichannel technologies is key. You'll spearhead the development and delivery of programs that integrate these technologies into systems. This will create and improve assisted channels, ensuring they're easy to use and deliver real value to those who need them most.
 
Benefits:

• Flexible work
• Learning and development opportunities

 
Skills & Experience

• Proven experience with omnichannel customer service software, ideally including Genesys and NICE.
• A solid understanding of CRM systems, with experience using and contributing to Salesforce a plus.
• Strong strategic thinking, critical thinking, and sound judgement for developing solutions and offering advice.
• Prior experience in a similar senior role, reviewing complex reports and extracting key insights for targeted communication.
• Familiarity with reporting tools like Datadog and cloud platforms like AWS, Azure, and MuleSoft.
• A keen ability to balance process adherence with the need for clear decision-making, especially during service outages.
• The ability to thrive under pressure, manage competing priorities, and meet tight deadlines.
• Experience working in the healthcare sector or another government agency is a plus.

HOW TO APPLY

Click the APPLY button and include your resume and cover letter or for further information please call Abeer on 07 834 0412.

Please note, we can only consider applicants that are legally entitled to work in New Zealand at the time of application.