Process Enablement Analyst (Fixed Term)

Working with the AA | Me mahi tahi tatou ki AA
For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.  

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

We now have an opportunity for a Process Enablement Analyst to join us on a 9 month Fixed Term basis, and play a key part in supporting effective technology management practices across our Technology team.

What You'll Be Doing | Mō te Tūranga

In this role, you’ll be responsible for designing and maintaining workflows and tracking tools, primarily in Jira and Confluence, to support clear and consistent ways of working. You’ll develop and update documentation and templates so that processes are easy to follow, and you’ll lead the migration of data into new systems, ensuring a smooth and accurate transition. Analysing workflow data to spot improvements and helping teams work smarter will be a key part of your day, as will supporting the development of simple, scalable frameworks that bring transparency and consistency. You’ll work closely with teams to keep documentation and tools up to date and fit for purpose, and you’ll provide training and hands-on support to help teams adopt new processes and tools with confidence.

About You | Mōu

You’ll bring experience configuring Jira and Confluence, including workflow and content design, along with strong organisational skills and a keen attention to detail. If you’ve had exposure to technology or want to gain exposure, this would be an advantage.  Your ability to analyse data and identify opportunities for improvement will set you apart, as will your experience with process design, optimisation, and change enablement. Excellent communication skills are a must, as you’ll need to make the complex simple for others. You’ll also have a relevant tertiary qualification in business improvement, business management, information systems, or similar, and Jira and/or Confluence certifications (Atlassian University) are a plus.

What we offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau
• A day off for your birthday
• Hybrid working arrangement
• Training and career development opportunities
• Discounted insurance*

Here, we offer a lot more than roadside assistance. We’re constantly evolving and advancing into new businesses, offering new challenges and a range of opportunities.

If you’re ready to help shape the future of how we work and make a real difference for our teams and Members, we’d love to hear from you. Apply now and join us on our journey!

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day. We want you to feel comfortable to be your authentic self throughout the recruitment process – please let us know if there’s anything you need to participate equitably. If you don’t meet every requirement, we’d still love to kōrero and see if you might be a great fit for the role.