Programme Manager – Baggage Services - Energetic Workplace

Auckland Airport stands proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way. We have ambitions to be a global hub and a comprehensive development programme to deliver this vision.

With so many moving parts to keep the airport precinct running, it’s our collaboration and passion that keeps everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

About the role

We are looking for a Programme Manager (Baggage Services) to join our Airport Assets and Future Operations team. This is your opportunity to take full ownership of our current and future baggage handling systems, lead a small team and be a key part of a career defining transformation at Auckland Airport.

As the Programme Manager (Baggage Services) you will be our asset owner, responsible for maintaining high performance during major infrastructure projects. You will manage the transition of our baggage handling system from current state through to a future integrated domestic and international BHS and beyond. 

This is a critical role within Auckland Airport’s Operations business unit and the company as a whole and requires a strategic thinker with deep knowledge of global best practice(s) whose mission is to ensure the development of and continued resilience of the baggage handling system, services and processes.

Your key responsibilities include:

• Leading further development and implementation of the BHS Development Strategy and roadmap(s).
• Overall ownership of BHS asset management and service delivery performance.
• Engaging with and influencing a wide range of stakeholders for the planning, regulation, design, construction, operation, and resilience of the current and future BHS, services and processes.
• Protecting the safety, security, reliability, and integrity of (in particular) the baggage handling system in both its current and any planned future state, as well as the safety and security of its operators, contractors, customers, and other stakeholders.
• Leading development of system performance measures and the BHS simulation model to continually review and improve the customer journey, through performance, reliability, and resilience.
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What you’ll bring to the role

At Auckland Airport, we are a busy hive of activity, and a lot of what we look for is how you would align with our values Respectful, Collaborative, We Care, Integrity and Exceptional. 

To ensure your success in this role, you will need:

• Excellent communication and influencing skills, you will be highly collaborative and able to work well with internal and external stakeholders to drive activity and outcomes
• Strong relationship management experience, and in particular contract management experience would be desirable. 
• Good knowledge in and experience of global best practice baggage (or equivalent high-volume systems with advanced process control). Exposure to or experience in large transformational baggage projects would be particularly valuable.
• A knack for problem solving and ability to adapt and change within a complex and dynamic environment. 
• Leadership experience will be highly valued as this role will include significant change management, training, and stakeholder management; specifically working with consultants, airlines, ground handlers, internal stakeholders.

About us

From the arrival of the Tainui Waka into the Manukau Harbour, Auckland Airport has always been a place of journeys. We stand proudly as the gateway to Aotearoa, welcoming travellers beginning their journeys, farewelling Kiwis to new destinations, connecting businesses and workers to new opportunities, and celebrating partners and investors who back us along the way.

E mahi ana mātou mō Aotearoa. We are working for New Zealand.

Auckland Airport is more than just a business. It’s a truly unique place with an important role to play in New Zealand’s recovery. Together we’re its custodians, knowing that the work we do has the power to create positive change for our customers, the community, the environment and for the prosperity of Aotearoa. We’re all about creating a sense of place where everyone can thrive, and one where others aspire to work. We’re a diverse and inclusive workplace and welcome people from all walks of life.

Whiria te tangata. Our values weave us together. They’re what we stand for, who we are and how we act.

Apply today

It’s our collaboration and passion that keep everything together. This is what our culture and heritage have been built on. When you work with us, you’ll share our ambition to be a great New Zealand business, and one that’s making a strong contribution to the wellbeing of our communities and economy.

If this role sounds like you, we’d love to hear from you. Apply online now. 

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