Purchasing Specialist

FleetPartners is an ASX-listed fleet leasing and management company operating across Australia and New Zealand. With a strong market presence, innovative technology platforms, and a commitment to sustainable transport solutions, we partner with businesses of all sizes to simplify and optimise their vehicle operations.

As we continue to grow in Aotearoa, we’re looking for passionate professionals to join our high-performing, customer-focused team. This is your opportunity to help shape the future of sustainable mobility in New Zealand. Learn more here.

Our commitment to Diversity & Inclusion:

FleetPartners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all employees. We welcome applications from people of all backgrounds regardless of race, ethnicity, gender, age, religion, sexual orientation, disability or cultural identity.

Who we’re looking for:

We’re seeking a Purchasing Specialist for our Operations Team. You will provide exceptional customer service and support to our customers, sales teams and other operational functions within the business. This will enable the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience.  Helping the business deliver an outstanding Net Promoter score (NPS) through the delivery of customer centric outcomes.  To provide support to the Purchasing Team, to enable the development of a highly motivated group that will assist the department in achieving company goals and objectives within agreed service levels contributing to FleetPartners targets achievement.

What you’ll be doing:

• Understand the customer’s industry drivers, business objectives, and organisation so that effective growth / maintain / manage strategies are developed which will underpin the value that FleetPartners brings to the customer to drive to real business outcomes.

• Right first-time responses with all activities
• Manage the complete order, delivery and transport process, working in with the rest of the Purchasing team and the Sales team.
• Update vehicle catalogue within Miles to enable vehicle quoting and ordering as required
• Ensure that all Vehicle Orders are compliant with all FleetPartners policies (Credit, P&R and delegated discretions)
• Ensure that all data entry is efficient and error free, managed through the use of exception. Also maintain all relevant databases are kept accurate and current.
• Achieve agreed delivery deadlines for vehicles, communicating proactively when delays occur
• Ensure mailbox enquires are responded to and resolved within the required SLA timeframes
• Resolve and respond to all enquiries from customers received both directly and indirectly in a manner that ensures compliance with SLAs
• Assist other team members as required to deliver on SLAs, through completion of tasks submitted through the “Group Inbox”
• Comply with all company policies in accordance with your employment contract and workplace safety
• Assist in, or develop reporting to support initiatives or identify and implement cost and time related benefits to the business
• Work closely with other areas of FleetPartners and all aspects of business to develop an understanding of the functions, processes and accountability within each department and identify areas for improvement. Ensure strong relationships are built to ensure that customer queries can be dealt with in a prompt manner
• Other duties as required
• Drive early engagement in the customer buying process - diagnosing customers’ needs and tailoring solutions to match while networking within the customer account and industry
• Champion the customer needs and requirements within the FleetPartners organisation and work closely with the Sales Team, to ensure customer satisfaction every time
• Actively utilises the customer surveying solutions made available by the business
• Enable the Sales Team to achieve Sales budget targets while following established purchasing processes and effective communication
• Establish oneself as a focal point for Sales relationships and assist with information for purchasing activity.

We’re looking for someone who has:

• Minimum of 2 years sales support experience
• Minimum of 2 years’ experience as a customer experience specialist
• Proven experience in cross selling and consultative selling with experience in collaborating across both client and own organisation to drive the FleetPartners approach
• Demonstrated experience in customer engagement and building long-term relationships.
• Solid understanding of customer financials
• Proven experience in the customer experience journey
• Ability to multi-task and adapt to changing requirements
• Excellent organisational and communication skills
• Attention to detail and persistence to drive issues to a conclusion
• Ability to prioritise
• Ability to work within a team environment
• Lease or Finance company experience

What we offer:              

Our employee benefits are continually evolving to meet the needs of our people. They currently include -

• Up to 27 days annual leave per annum;
• Flexible and hybrid working arrangements;
• Generous paid parental leave;
• Learning and development opportunities;
• Corporate retail discounts. and more.

Ready to drive change? Apply now…

If your application is successful, we will contact you shortly. Please note that any offer of employment with FleetPartners Group is subject to the satisfactory completion of background checks, in accordance with applicable laws and regulations.

Awards

Toitu Net Carbon Zero certification

WGEA Employer of Choice for Gender Equality

Work180 Endorsed Employer for Women