Quality Assurance Lead - CRM

Working with the AA | Me mahi tahi tatou ki AA

For over 120 years the AA have been helping Kiwis on their adventures! Today, we're one of New Zealand's most respected and trusted brands. From our humble beginnings as a motoring enthusiast's club, the New Zealand AA (Automobile Association) has grown into a large, dynamic organisation offering many services and products to more than a million Members.  

And now, we’re building the organisation of the future – more connected, modern, and purpose-driven. We are a business in transformation, with opportunities to work cross-functionally, grow new skills, and make a meaningful impact. We’re investing in our people, platforms, and ways of working to stay ahead of what our Members and customers need.

What You'll Be Doing | Mō te Tūranga

We’re on the lookout for a Quality Assurance (QA) Lead – CRM to champion the quality, reliability, and performance of our Salesforce CRM solutions. In this pivotal role, you’ll design and lead robust testing strategies that cover business processes, integrations, and custom developments across the Salesforce platform.

You’ll work closely with developers, business analysts, and stakeholders to ensure all configurations, customisations, and third-party integrations meet both technical and user requirements. Alongside day-to-day QA leadership, you’ll drive a test automation mindset, embed best practices, and continuously improve our Salesforce QA approach.

This role also includes managing a small team of testers and coordinating quality efforts across multiple projects. With a strong focus on data integrity, system performance, and the end-user experience, your work will directly support the delivery of CRM solutions that enable business growth and deeper customer engagement.

About You | Mōu

You’re someone who blends deep Salesforce knowledge with a practical, people-first approach to quality assurance. You’ve led testing across complex environments, know how to prioritise what matters, and thrive on driving quality outcomes that support both the business and its customers.

Here’s what you’ll bring:

• Solid experience in software testing (ideally 8+ years), including hands-on Salesforce QA leadership

• A strong grasp of Salesforce architecture, data models, and workflows

• Confidence leading and supporting QA teams, while collaborating with cross-functional squads

• A strategic mindset when it comes to test planning, execution, and risk management

• Clear communication skills – you're comfortable talking to both technical and non-technical stakeholders

• An eye for continuous improvement, with a drive to refine QA processes and introduce best practices

• Practical experience with Agile delivery and CI/CD environments

• Familiarity with test automation tools (like Selenium or Playwright), API testing tools (e.g. Postman), and monitoring tools (e.g. Datadog)

• A user-focused approach – you care about delivering high-performing systems that people enjoy using

What We Offer | Ngā āhuatanga kei a mātou

• Free AA Membership for you and your whānau

• NZAA Super Scheme with 2% employer contributions on top of 3% Kiwisaver

• A day off for your birthday

• Hybrid working arrangement 

• Training available / career development 

• Discounted insurance

Our teams celebrate diversity and believe that everyone should be able to bring their true selves to work every day.  We want you to feel comfortable to be your authentic self throughout the recruitment process, please feel free to let us know if there is anything you need to allow you to participate equitably.

We are aware that there will be candidates who are interested in the role but may only feel comfortable to apply if they have ticked all the boxes. We want you to know that if you feel like you don't meet all the requirements, please still get in touch.  We'd love to korero to see if you might be a great fit for the role.