Receptionist / Customer Care

Do you love animals?

• Are you passionate about providing exceptional customer service?
• Keen to work with an energetic and enthusiastic team
• An opportunity to work in the pet care industry
• Central North Shore location
• Bring your dog to work

Pets In The City are seeking a vibrant, customer-focused Receptionist/Customer Care Representative to join our busy Wairau Park team. You must have previous experience delivering exceptional customer service in a busy front-line customer care position and preferably have experience in the Petcare industry - although this is not essential.

Pets In The City Wairau Park is a luxury Pet Hotel and Doggie Daycare facility dedicated to offering the very best care and amenities to our customer's beloved dogs.  Pets In The City is a unique concept in the Petcare industry offering a wide range of services including doggie daycare, dog hotel accommodation, dog grooming, training and pet-focused retail – all in the heart of the city.  We operate 7 days a week including public holidays. 

Pets In The City is widely recognised as a market leader in pet accommodation and doggie daycare.  With three Auckland branches on the North Shore, Mt Wellington and Silverdale.

You will be working as part of a team responsible for the coordination and smooth running of a busy front-of-house reception area.  As the first point of contact for our customers, this is a key role within our organisation. Responsibilities include meeting and greeting pets and their owners on check-in and departure, handling all telephone and email enquiries and bookings, daycare, overnight guests and grooming check-ins and check-outs, assisting caregivers when required, actively promoting all products and services marketed by Pets In The City and generally ensuring the seamless delivery of exceptional customer care to our customers at all times.

You will be required to work on a rotating roster across any 7 days in the week, including evenings and weekends, public and school holidays as required.

Previous experience in a front office and customer service role is required and an animal care, training or vet nurse qualification will be highly regarded. Fluency in English is a key requirement.

In return for your skills, expertise and dedication, you will be provided with a competitive industry hourly rate, training and uniforms and...where else can you bring your pet to work!

Applicants for this position should be fluent in English and have NZ residency or a valid NZ work visa.

Please note that only shortlisted applicants will be contacted.