Regulatory Support Services Supervisor

Join Us at New Plymouth District Council!

Tūhono mai ki Te Kaunihera-ā-Rohe o Ngāmotu!

Who Are We? | Ko wai mātou?

Te Kaunihera-ā-rohe o Ngāmotu - New Plymouth District Council (NPDC) is shaping the future of our district. We’re here to serve our community and create a place where people love to live, work and visit. Guided by the principles of Te Tiriti o Waitangi, we’re committed to building strong partnerships that respect and celebrate our rich cultural heritage.

Innovation, sustainability and collaboration drive everything we do as we deliver services and initiatives that support our vision: a thriving, connected and future-focused district.

At Te Kaunihera-ā-rohe o Ngāmotu, we’re proud to be an inclusive, dynamic organisation that values people, creativity and progress. If you’re passionate about making a real impact and being part of something bigger, this is the place for you.

The Opportunity | Te āheinga

We have an exciting opportunity for a motivated leader to step into the role of Regulatory Support Service Supervisor as we prepare for a valued team member’s retirement. This full-time, permanent position plays a key part in ensuring our Consents & Regulatory function runs smoothly and continues to deliver excellent service to our community.

As the conduit between our Consents & Regulatory Officers, wider NPDC business units and the community, you’ll be central to keeping communication clear, timely and effective. You will provide day-to-day leadership to a team of 5 Support Services Officers - monitoring workflow, coordinating daily operations and maintaining consistent, high-quality service delivery.

This is a fantastic opportunity for someone who thrives in a collaborative environment, enjoys coaching and supporting others and takes pride in creating structure and efficiency. Your leadership will empower your team to provide exceptional support to the broader Consents & Regulatory Group, contributing to positive outcomes for our district.

Key Responsibilities | Ngā haepapa matua

• Day to day team coordination for the support services team


• Provide effective and efficient application lodgement.


• Provide minor application processing services.


• Ensure that all applications include all relevant information to guarantee the applications are processed effectively and in a timely manner.


• Receive applications and ensure they are assessed on adequacy for acceptance; then accepted or rejected in a timely and customer centric manner.


• Actively ensure that good employer obligations and legislative requirements are fulfilled, particularly in relation to all key relevant legislation

Essential Skills and Experience | Ngā pūkenga me ngā wheako

• A tertiary qualification is preferred


• Experience working in a customer or administrative role is preferred


• Experience working in a regulatory environment or the building industry


• Knowledge of relevant Regulatory Services Act’s and other relevant legislation

Why Taranaki? | He aha ngā hua o te rohe nei?

Taranaki isn’t just a region - it’s a way of life. Here, you’ll find the perfect blend of career opportunities and lifestyle in one incredible place. Framed by the majestic Mounga Taranaki and the sparkling Tasman Sea, this is where you can hike world-class trails, surf uncrowded beaches and immerse yourself in a vibrant arts and culture scene – all within minutes of each other.

With affordable living, great schools and a strong sense of community, Taranaki is the ideal spot to live, work and raise a family. Whether you’re chasing adventure, craving tranquillity or looking for both, life here offers an unbeatable balance that makes every day extraordinary.

What We Offer | Ngā Ratonga

At New Plymouth District Council, we’re not just offering jobs – we’re building careers and creating a workplace where people thrive.

When you join us, you’ll discover:

• Clear career pathways - to help you grow and succeed


• Learning and development opportunities - that keep you ahead of the game


• Support for personal and professional growth - so you can be your best self

Plus, our People’s Package is designed with you in mind, covering five key pillars:
Wellbeing, Development, Benefits, Culture and Recognition.

Because at NPDC, it’s not just about what you do – it’s about who you become.

You can expect to start in this permanent, full-time role with a salary of between $82,491 - $88,906.

Why Join Us? | Ngā hua o tō hono mai?  

Your wellbeing matters to us. We’re committed to creating an inclusive, supportive workplace where your contributions are valued and celebrated. Together, we’re shaping a vibrant future for New Plymouth - one step, one idea, one achievement at a time.

Applications close Friday 6th March 2026

Be part of a council that values people, culture, and opportunity.

Me tūhono mai koe kia tautoko I te Ngāmotu o āpōpō!

Te Kaunihera-ā-rohe o Ngāmotu is an equal opportunity employer (EOE), and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.