Customer Engagement Client Manager

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First.

dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

We’re looking for a Customer Engagement Client Manager.

The Customer Engagement capability covers a broad range of services including designing and delivering the end-to-end customer experience, multi-channel communications, customer experience innovation and loyalty proposition development. This role brings deep Customer Engagement experience and expertise to deliver Customer Engagement work to our client in New Zealand and to line-manage and develop the expertise of Customer Engagement team members.

What we expect from you 

• Bachelor’s degree or equivalent in any subject


• Experience in the grocery retail sector and / or mass market health and beauty


• Experience working in a direct/digital/CRM/Customer agency or agency network


• Experience in CRM strategy development and planning (including digital media) across marketing, selling and servicing within complex, multi-channel retail clients


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  Line Manage my direct reports including skills & career development and performance management

  
  

   

  
  


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  Manage the utilisation and deployment of my direct reports to client opportunities and projects

  
  

   

  
  


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  Own/support creation and delivery of customer engagement workplan for the client, developing and managing key stakeholder relationships to ensure delivery

  
  


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  Use data to identify opportunities, drive powerful customer experiences and develop impactful communications plans

  
  

   

  
  


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  Drive the adoption of global best practice and tools to ensure excellent standards and profitable delivery of Customer Engagement projects in my client

  
  


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  Conduct quality reviews of Customer Engagement delivery and measure the value we add for the client

  
  

   

  
  


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  Build compelling Customer Engagement case studies based on the value we've added

  
  

   

  
  


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  Feed client needs and market opportunities into global dunnhumby innovation and investment process

  
  

   

  
  


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  Manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed including completing SLS

  
  

What you can expect from us

We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect.  Plus, thoughtful perks, like flexible working hours and your birthday off.

You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof.  We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. 

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)