Director - Operate, Systems Delivery & Modernisation

Join us. But be you. At Deloitte, you’ll do more than just join something, you’ll add something.  You’ve found a place that values your curiosity, passion, and desire to work alongside brilliant people on the things that really matter. There really is only one question: What impact do YOU want to make?

About this team: 

You’ll join Technology & Transformation in Auckland or Wellington as a Director.  Our clients are looking to deliver greater value and innovation on a continuous basis, going beyond traditional projects and conventional outsourcing models. We are well positioned to be a strategic partner of choice – supporting our clients to run and transform their businesses through innovative service delivery.

Deloitte has a broad and long-standing technology practice, spanning many technologies including SAP, Oracle, AWS, Azure, Salesforce and ServiceNow. We implement, maintain and enhance technology across a wide range of public and private sector clients.

You will be a key practice leader driving end-to-end delivery excellence and innovation across our technology operate engagements – from winning work through mobilisation to successful execution.

Technology operate service delivery is a growing part of Deloitte’s work in NZ and globally. It involves a comprehensive approach to ongoing management and enhancement of our clients’ technology systems and processes.  The focus is on ensuring that services are delivered effectively, efficiently, and in alignment with client requirements, strategic direction and industry best practices. This includes Application Management Services (AMS) and IT infrastructure, cloud services, integrations, data, monitoring and cyber-security.    

Your typical day will include:      

• Drive Operate service delivery excellence across existing and new engagements through global and local methods and tools, training and other related ways of working.
• Tailor and deploy new frameworks & tools across our engagements to take advantage of innovation, quality and efficiency gains.
• Regularly assess service delivery performance across engagements and provide practical recommendations to help improve maturity, performance and profitability whilst reducing risk.
• Facilitate effective sharing of lessons learnt and other feedback loops, as part of continuously improving our operate service delivery performance.
• Work closely with a range of Deloitte teams as a subject matter expert to help develop strong value propositions for our clients, including operational and commercial perspectives.
• Support planning and mobilisation of complex new engagements.
• Coach and develop our core operate team and the wider operate community across Technology & Transformation.
• Actively participate in regular global and local forums with a focus on leveraging best practices from other regions, collaborating on off-shore delivery opportunities, and contributing achievements from NZ.
• Collaborate with Partners and other Directors as part of the Technology & Transformation leadership team.

Enough about us, let’s talk about you. You are someone with:        

• At least 10 years of experience of large-scale multi-technology operate engagement leadership and management, involving service delivery management, improvement and innovation.
• Delivery leadership and management experience with a number of technology products and platforms such as SAP, Oracle, AWS, Azure, Salesforce and ServiceNow.
• Successful track record across the managed services life cycle including sales, operations and account management.
• Experience leading internal practice development, preferably in a professional services context.
• Experience working in multi-national organisations with use of off-shore delivery centres preferred.   

So, who is Deloitte in Aotearoa?  

We are driven to create an impact that matters at every opportunity. Supported by a strong leadership team and member firms from over 150 countries across the globe, Deloitte New Zealand is in the business of solving complex problems.   

Over our 175-year history, we have built a reputation for impactful delivery across audit and assurance, consulting, financial advisory, risk advisory, tax, and technology services.   

Deloitte in Aotearoa recognises the uniqueness of our country identified in our founding document, Te Tiriti o Waitangi.  We uphold our responsibility(s) to the founding document and acknowledge Māori as the Tangata Whenua/Indigenous people.   

Our workplace and culture 

We are driven by our desire to create positive outcomes for our clients, communities, and people.  Our purpose is to make an impact that matters. Everything we do is with intent - the intent to make a meaningful difference. 

Our shared values are at the heart of everything we do. Living these values, including ‘taking care of each other’ and ‘fostering inclusion’, is essential to ensuring everyone feels included at work and able to reach their full potential.  

For us to succeed and thrive as an organisation, we understand the importance of creating a culture where diverse perspectives matter and where everyone is given an equal opportunity to grow and develop. 

Deloitte New Zealand rewards 

We hold a simple belief – that our people’s hard work should be recognised and rewarded beyond their remuneration. 

We have reimagined what ‘work’ looks like and how we can empower all our people to create a work experience that is distinct to their needs. Founded on concepts of trust, balance, wellbeing and the importance of personal connection, this is the Deloitte experience. 

We offer 

• Flexible work arrangements – work in a way that suits you, us and our clients best     
• Subsidised professional qualifications and paid professional memberships 
• Subsidised health insurance 
• Income protection insurance 
• 22 days annual leave 
• Social events, social sports teams, and monthly firm drinks 
• A focus on wellness and well-being  
• Community focused volunteer days 
• A focus on the environment and sustainability 
• Plus much more 

Does this sound like the sort of role and organisation for you? Then apply now! We’d love to hear from you.   

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don't meet all criteria. If you're passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren't a perfect match.

Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<[email protected]>. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].