Hub Assistant

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading university. With over 6000 academic and professional staff supporting more than 46,000 students, we are one of NZ’s largest employers.

Mō tō mātou rōpū | About the team 

The Student Hubs team is the physical gateway to Waipapa Taumata Rau | The University of Auckland. We provide a welcoming, friendly, and mana-enhancing service for future and current students across their student journey.  

At Student Hubs, our work is guided by the following values that reflect our commitment to collaboration, leadership, learning and community: 

• Mana Enhancing: We’re a place for uplifting interaction 

• Service Excellence: We’re professional, accurate and responsive 

• Manaakitanga: We listen, respect, understand and care 

• Whanaungatanga: We connect, partner and strengthen relationships 

• Kaitiakitanga: We guide, support and see things through. 

We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau | University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:  

• Guidance and advice on being a student,  

• Navigation of the University systems, spaces and processes,  

• Information about study options,  

• Support with applications and enrolments,  

• Library & Student IT services.  

Our Hub Assistants provide a high standard of customer service, assistance and advice across a wide range of enquiries, helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland.    Our team of Hub Assistants operate in a front-facing role being the first point of contact for our services.

He kōrero mōu | About you  

We are looking for highly motivated individuals to join our team of Hub Assistants who:  

• Are strong team players who work well in a team environment and are also self-starters,  
• Demonstrate good customer service skills,

• Have the ability to solve problems creatively,  

• Work well in a fast-paced, dynamic and professional environment,  

• Demonstrate empathy and care for others,  

• Bring a positive attitude and strong work ethic that align with our values.  

Te Whiwhinga mahi | The opportunity

City Hub opportunities

Vacancy 1

Hours: 12PM-6PM Monday and 8AM – 4PM Tuesday to Friday

Type: Fixed-Term position until May 2026

Vacancy 2

Hours:  8AM -4PM Monday to Wednesday and 9AM-5PM Saturday-Sunday

Type: Permanent position

Vacancy 3

Hours: 2PM – 10PM Thursday and 2PM – 8PM, Friday to Sunday 

Type: Permanent position

Grafton Hub Opportunity

Hours: 26 hours working Tuesday- Sunday evenings and weekends

Type: Permanent position

 We are also recruiting for casual positions here.

The salary range for this role is $50,700 - $55,000 per annum, depending on experience and qualifications.  

For more information about the Hub Assistant role, please refer to the Position Description. 

Our Recruitment Process 

 We are conducting a volume recruitment process that includes a group activity and individual interviews. Both parts of the recruitment process will take place on Monday 18th August 2025 or Tuesday 19th August 2025. Shortlisted candidates must be available to attend the group interview on these days. 

The start date for all roles is 22 September 2025. A two-week induction and training programme will follow, primarily based at the City Campus and running from 9:00am to 5:00pm each day.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply 

Applications must be submitted online by the closing date of 3 August 2025 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.  

Please reach out to the hiring team via [email protected] with any questions about the role. Please note we are happy to answer your questions, but we do not accept applications by email. 

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz