Managed Payroll Account Manager

A bit about Smartly, a Datacom company

We exist to make it simpler for Kiwi businesses to look after their people. We’re known as the simple way to sort your payroll for over 20,000 businesses. Our slick software combined with our awesome support team help businesses pay their people on time, accurately and in line with legislation. Which I’m sure you’d agree is important stuff. 

We wholeheartedly believe that if you put people first, everyone wins. Great employees and great employee relationships are still one of the most valuable things a business can have. Look after them, and success however you measure it gets easier. Your people win, your customers win, you win.

What we’re looking for

An experienced payroll professional who loves a challenge in a high volume, fast-paced environment. Passionate about exceeding the needs of customers and providing a smooth and efficient end to end payroll experience.

Someone who:

· Has the customer at the heart of everything they do.

· Is self-motivated and proactive.

· Is well organised and detail driven to ensure accuracy in capturing the correct information.

What does the job involve?

You will be responsible for managing payrolls for a portfolio of clients on Smartly’s Managed Payroll Service. This role will ensure preparation/completion of customer payrolls to appropriate quality standards within time and to company requirements. You will ensure high standards are being met and maintained throughout each part of the process and ensure customer expectations are exceeded. You will uphold the highest levels of customer service, retaining and growing customer accounts where possible.

What you will bring

· Working knowledge of NZ payroll and legislation.

· Proven experience in account management, customer service and/or sales.

· Highly developed numeric, analytical and problem-solving skills.

· High level of accuracy and proven communications skills.

· The ability to create and maintain positive relationships with clients.

· Effective work organisation and prioritisation skills with an ability to manage a wide variety of tasks.

What you'll get

• An attractive salary and additional benefits (e.g. free health insurance).


• Flexible working – opportunity to work from home.


• Conveniently located right next to the Lower Hutt shopping mall.


• Awesome company-wide culture – we love a massive morning tea, an epic work party, and the random rolling lunch.


• We’re also passionate about our people and seeing them thrive.