Service Manager - Clinical Advisory Services

• Join a national organisation making a tangible difference for New Zealanders


• Lead a national clinical advisory team that improves outcomes for disabled people
  


• Bring your clinical leadership expertise to influence service excellence across Aotearoa
  

Ko wai mātau | Who we are

Enable New Zealand is a Crown-owned entity on a mission; to support disabled people and their whānau to live everyday lives in their communities. We do this by effectively managing access to equipment, modifications and information services for disabled people and their whānau on behalf of Disability Support Services (DSS) – Ministry of Social Development (MSD) and the Accident Compensation Corporation (ACC).

With our head office centrally located in Palmerston North, we deliver services to thousands of New Zealanders each year as Aotearoa's largest disability equipment provider. This position is remote based and we are seeking applications from candidates across Aotearoa.

Mō tēnei tūranga mahi | About this role

As Service Manager, Clinical Advisory Services, you will provide leadership, coaching and operational oversight to a highly skilled team of clinical professionals. Working closely with the National Manager, Professional Advisory Services, you will ensure the team delivers high-quality, responsive and efficient services that support Enable New Zealand’s contractual commitments to MSD, ACC and Health New Zealand stakeholders.

This is an exciting opportunity for an experienced registered allied health professional who enjoys leading people, driving continuous improvement and building strong stakeholder relationships. You will play a key role in shaping service delivery, supporting quality outcomes for disabled people and their whānau, and contributing to the ongoing development of Enable New Zealand’s clinical services.

Ngā mahi haepapa | Role responsibilities

In this role, you will:

• Lead, coach and develop the Clinical Advisory Services team to achieve exceptional performance and service outcomes.


• Ensure delivery of contractual KPIs and quality standards across all clinical advisory services.


• Provide expert clinical guidance and support to internal and external stakeholders.


• Build and maintain strong relationships with DSS-MSD, ACC, Health New Zealand, assessors and service providers.


• Drive continuous improvement initiatives, risk management activities and service enhancements.


• Oversee reporting, audit activity, workforce planning and operational performance.
   Champion a culture of collaboration, wellbeing, professional development and accountability.

Applications close: 5.00pm Thursday 30 July 2026. 

To learn more about the role itself, you can view the job description on BambooHR. To learn more about who we are and what we do, visit the Enable New Zealand website. 

Please note: You must be a NZ Resident or hold a valid NZ work visa to apply.