Team Leader - Progression

Waipapa Taumata Rau | The University of Auckland

The University of Auckland is New Zealand’s leading University. With over 6000 academic and professional staff supporting over 46,000 students, we are one of NZ’s largest employers. 

Te Whiwhinga mahi | The opportunity

We are looking for a Team Leader – Progression (Graduation and Records) to join our team in Student and Scholarly Services. In this critical leadership role, you will oversee the day-to-day operations relating to student records and graduation services. You will lead a dedicated team responsible for academic completion, graduation applications, the provision of transcripts and certificates, and the coordination of the University’s graduation ceremonies.

Key responsibilities of the role include:

• Leading and managing the team to ensure excellent service delivery and professional development.
• Overseeing key processes, ensuring accurate, timely, and mana-enhancing student experiences.
• Coordinating the operational aspects of graduation ceremonies and ensuring full staffing.
• Developing systems and process improvements aligned with strategic objectives.

This is a full-time permanent position working 37.5 hours per week. The salary range for this role is within the Band G range, $84,000 – $102,000 per annum, depending on qualifications and experience.

For more information, please view the position description.

Mō tō mātou rōpū | About the team

The Scholarships and Progression team within Student Services, forms part of the wider Student and Scholarly Services division, providing centralised expertise and leadership in student lifecycle services. We collaborate closely with faculties, service divisions, and central administration to deliver seamless and supportive services to our students and kaimahi (staff). You will join a collegial and forward-thinking group committed to high standards and student success.

He kōrero mōu | About you

Our ideal candidate will have:

• A tertiary qualification.
• Proven experience supervising staff and managing complex administration processes.
• Experience delivering large-scale events and handling face-to-face interactions professionally.
• A collaborative leadership style, with experience coaching and developing staff.
• The ability to champion continuous improvement and process optimisation.
• Excellent communication and relationship-building skills.
• Competence in relevant software (Microsoft Office suite, particularly Excel).

Experience within the tertiary education sector, along with knowledge of records or graduation administration, would be advantageous.

Ngā āhuatanga kei a mātou | What we offer

Waipapa Taumata Rau | The University of Auckland is New Zealand's leading University and maintains significant computational, laboratory, and analytic facilities. Auckland is frequently rated as one of the world's most liveable cities. 

The University is committed to providing an excellent working environment through the following:

• Flexible employment practices (including working from home and flexible hours)
• Up to 6.75% company superannuation scheme
• A competitive salary with five weeks' annual leave

In addition, we also offer career development programs, discounted car parking, a generous parental leave allowance, childcare, and other discounts on internal and external services. 

For more information, please visit Staff Benefits.

Me pēhea te tuku tono | How to apply

Applications must be submitted online by the closing date of 17/8/2025 to be considered. Please include your CV and a cover letter outlining your experience and why you’re the ideal candidate for this role.

For a confidential conversation or further information, please contact Margaret Crannigan Allen - [email protected].

Please note we do not accept applications by email.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment.  For further information on services for Māori, Pacific, women, LGBTQIATakatāpuiMVPFAFF+, people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz