Reservations Agent

As a worldwide leader, we welcome you as you are and you can find a job and brand that matches your personality. We
support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey
with us, you can continue to explore Accor’s limitless possibilities. We are an inclusive company and our ambition is to
attract, recruit and promote diverse talent

Job Description

We are currently seeking a passionate and dedicated Reservations Agent to work in our busy Reservations Department for our dual branded Novotel Rotorua Lakeside and ibis Rotorua Lakeside hotels.

The Novotel Rotorua Lakeside and ibis Rotorua Lakeside is a dual branded complex hotel with 344 rooms located in central Rotorua.

Our outlets include, Atlas Café & Restaurant and Clarkes Bar, and conference centre, I Bar located in Ibis as well as our 7 conference/banquets rooms and InBalance Fitness Centre.

Do you have the passion of giving an unforgettable guest experience?

Are you full of enthusiasm and have the commitment do deliver exceptional service?

Can you multi task and deliver a high personal presentation?

Have you got excellent verbal and written communication skills?

Qualifications

• Ability to work varying shifts including weekends and public Holidays
• Ability to learn and manage multiple systems
• High Attention to detail and good phone manner
• Ability to work unsupervised
• Experience with Opera ideal

Additional Information

Why join Accor?
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - work life balance
• Benefits Your Way - Incredible Accor Heartist Benefits - discounted Food & Beverage & Accommodation
Worldwide
• Uniforms provided, washed and laundered daily
• Access to our Employee Assistance Program
• Refer a friend incentive.
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable
adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome
to let us know.