Reservations and Events Specialist

About the role / Mō te tūraka mahi

We are looking for a Reservations and Events Specialist with great attention to details to join our fun friendly Central Reservations team in Auckland City. This role will be responsible for managing and loading reservations from various markets (F.I.T, Wholesale and Corporate segments) for our Sudima Hotels Branded properties, taking incoming calls, answering queries and inputting reservations into the online system, all whilst ensuring accurate information is entered our customers feel valued.

About you | Ko wai koe

Preferred Skills, Qualifications & Experiences

• NZQF Diploma (ANZSCO Skill Level 2), or
• At least three years of relevant experience Hotel, Hospitality or Event Management (Level 5 or similar)
• Minimum 1 year of Customer Service experience is essential
• Experience with online reservation software, office 365, volume email & telephone management highly regarded.
• Experience with Sales and Catering & PMS software would be advantageous
• Excellent accuracy, verbal and written communication skills to a professional standard
• Basic numerical ability & Computer literacy
• Study towards Hospitality/Business Management or similar to Level 4 or above is advantageous
• Fluency in Mandarin is desirable, though not essential

Person Specification

• Team player with a high standard of integrity and ethics
• Takes pride in work and has exceptional attention to detail
• Ability to multitask and prioritize, work to deadlines, and remain composed under pressure
• Confident, highly motivated, and determined

He kura te tangata - We are all valued

It's an exciting time for us with dynamic growth in our company, we have plenty of opportunities, now is the time to join Hind Management Group.

Various Health Benefits - Life Cover, Digital Will subscription & access to Best Doctors after the probation period

• Starting salary from NZD $58,000 to $60,000 per annum
• Excellent reward & recognition programs
• Long service and anniversary perks
• Staff and Friends and Family Hotel rates within our Hotel, Restaurant & Spa network
• Paid training provided and individual Employee Development Plan

Who We Are - Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe 'We Are all Valued - He Kura te Tangata', and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD's Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!
Hind Management is committed to accessibility.  Should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am - 5pm. 
At Hind Management, we celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from individuals of diverse backgrounds, including disabled and neurodivergent candidates. Our hiring process is fully accessible and designed to ensure equity for everyone. Please let us know how we can support you in presenting your best self.

E manawanui ana tātou - We care 

Ka mahi tahi tātou - We work together 

Ka whai tātou i te tika - We do the right thing 

He kura te tangata - We are all valued