Restaurant & Bar Manager

Belong in a place where you can be yourself and love what you do. Join our hotel leadership and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests.

Renowned as one of Queenstown’s leading boutique hotels, Hotel St Moritz enjoys an extraordinary setting and draws inspiration from its surrounding landscape. Our 134 room hotel features our signature restaurant, Lombardi for which we are seeking a Restaurant & Bar Manager - a seasoned & passionate food and beverage service professional with a sound leadership pedigree, and a luxury attitude.

As Restaurant & Bar Manager, you will be responsible for maintaining the great reputation of Lombardi Restaurant, and by association Hotel St Moritz by:

• Managing the day to day food and beverage service function throughout our five star boutique hotel;
• In conjunction with the Director of Culinary, delivering seasonal menus, conferencing, special occasions, room service and breakfast to the highest standard for our hotel guests;
• Curate a culture of belonging in leading and guiding your exceptional team in their development and career, embracing diversity and maintaining our feeling of Hotel community;
• Lead the creation of bespoke services that are tailored to each guest, role modelling this luxury guest experience to your team, driving quality and loyalty;
• Optimise the financial performance of the operation, to deliver the Hotel strategy and achieve KPIs.

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

• Minimum of 3 years previous experience;
• Experience in 5 star restaurant service, including leadership duties;
• First Aid Certificate and Managers Certificate required;
• Competence in reporting & analysis;
• Knowledge of Simphony (or similar POS system) would be beneficial;
• Superior NZ wine knowledge;
• You will have the aptitude and willingness to undertake further upskilling and leadership development with Accor and MGallery;
• A leadership mindset that advocates and role models work life balance.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

• Joining the Leadership Team at our Award Winning five star property, you will receive a competitive remuneration package, and daily staff meals.
• Receive unparalleled training, development and support from Accor and MGallery training programmes.
• Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
• Be part of a well-established hotel with a strong reputation for providing exceptional service.
• Ongoing reward and recognition incentives and awards.
• Opportunities for further development and worldwide career progression within Accor.
• Refer a friend incentive
• Supportive and friendly working environment.
• EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
• Take part in social activities and community involvement initiatives through the year.
• Partake in anniversary stays with F&B credit to enjoy

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Detailed Description:

Organise and control the operations of Lombardi Restaurant and Bar, as well as the other Food & Beverage offerings across the Hotel, including conference and events, minibar and room service provision. This role will incorporate the following duties:

• Lead the following activities; Rostering, Recruitment, On-boarding
• Lead confidence & capability; Formalised Training & Mentoring
• Be the lead communicator / voice of the team both within the organisation and externally.
• Ensure grooming standards are reflective of a five star dining establishment.
• Foster Accor’s Heartist culture throughout the business.
• Lead a positive & cohesive relationship with Kitchen and other Hotel departments.
• Deliver a formalised training regimen to ensure all those on the team, and joining are clear & capable.
• Appraise staff performance in line with the Accor framework.
• Ensure current & attractive presentation through service of food & beverage.
• Ensure the outlet is clean & immaculately presented.
• Support the team in swiftly responding to customer requests and/ or complaints.
• Plan, organise & deliver timely events, including Conferences, Incentives, Events and Meetings.
• Organise inventories & order (glassware, cutlery etc.)
• Working with Chef work towards optimising revenue through promotions & events.
• Strive to individualise customer service to personalise, surprise, and delight when possible.
• Review TrustYou guest / customer feedback scores & implement actions to improve.
• Ensure Brand Standards are known & met.
• Ensure daily cash floats, cover counts and charges are accurately reported each day.
• Support ordering & consumables through systematic use of Purchase Plus.
• Adhere to Health & Safety practices as required by QLDC and our organisation.
• Ensure payroll rigour including timely rostering and time sheet approvals.
• Complete monthly stock takes.
• Undertake forecasting and financial planning with the Director of Culinary to assist greater accuracy in profitability. Arrange pricing of items according to budget.
• Assist Director of Culinary to develop, implement and enhance Food & Beverage Service Matrix and menu offering.
• Ensure that strategies and practices are in place to facilitate the efficient and effective staffing of department so that financial and service quality targets are achieved.
• Implement Accor training initiatives with particular emphasis on coordinated and structured on job training aligned with service standards and service procedures.
• Develop and implement with Supervisors, strategies to minimise staff turnover.
• Appraise staff performance utilising Accor performance review system; ensure frontline performance reviews are conducted for probationary and annual reviews; correct performance issues and counsel as required.
• Ensure staff presentation is consistent with hotel staff handbook; uniforms presented; name badges worn.
• Achieve effective communication by briefing and debriefing staff, holding regular departmental meetings and actively encouraging communication with other departments within the hotel.
• Recruit staff that are technically skilled or have potential to be through training, and have a natural inclination towards customer-focused service.
• Ensure all new staff receives department orientation training within designated time.
• Establish and take all practicable steps to maintain safe working conditions and practices following Accor Health and Safety, Rehabilitation, Environment and Smoke-free policies.
• Ensure all staff within the department are fully conversant with departmental fire and evacuation procedures.
• Ensure all hazards are recorded and reported to the WHS committee, investigated appropriately with controls identified and reviewed.
• Implement Accor policy on EEO and prevention of Harassment/ Bullying in the Workplace.
• Ensure all protective clothing and equipment is provided, where necessary employees are trained in the use.
• Ensure all workplace accidents and incidents are reported accurately and promptly on the prescribed form, with appropriate investigation and corrective action taken.
• Achieve effective communication and consultation on Health and Safety including regular departmental and WHS meetings with annual confirmation through WHS departmental committee members.
• All new and transferring staff have training and ongoing supervision to ensure they have the knowledge and skills to perform work tasks in a safe manner.
• Rehabilitation support and assistance provide to injured workers following Accor guidelines.
• Review and develop health and safety policy objectives and plans at least annually within the department and hotel.
• Be proactive in keeping departmental health and safety records and information up to date.
• Ensue site visitor / contractor entry procedures are applied.

Full Time 40 hours per week. $75-$77k per annum.