Retail Sales Consultant - Dynamic Team

We have an exciting opportunity for a Retail Sales Consultant to join our team based in Botany, Auckland. This role assists in achieving profitable and sustainable growth for the branch and contributes to the company's overall development and performance. This role is for a  Monday to Saturday roster 40 hours per week, 8.30 am to 5.30 pm. 

Your responsibilities include: 

• Foster a positive and welcoming atmosphere in the store. 
• Greet customers warmly and give them undivided attention. 
• Showcase knowledge of the sales process from initiation to completion. 
• Set personal sales goals aligned with Branch targets. 
• Collaborate with team members to ensure thorough customer follow-up. 
• Handle administrative and shipping tasks upon sale completion. 
• Encourage the use of accessories among customers. 
• Regularly follow up on customer quotes. 
• Maintain up-to-date Branch displays with accurate stock and pricing. 
• Place inventory orders as directed by the Branch Manager. 
• Stay current with administrative duties such as sales orders and credit notes. 
• Keep sample rack, storeroom, and showroom clean and organised. 
• Propose innovative ideas to refresh the showroom and share them with the Manager and team. 
• Review mystery shopper/survey feedback to improve personal performance. 
• Perform daily opening/closing tasks as instructed by the Branch Manager. 
• Assist in warehouse operations as needed for packing and loading orders. 
• Provide support in the Trade area when necessary. 
• Fulfill any additional tasks delegated by the Branch Manager as required. 

As the successful candidate, you will have: 

• Product and product application knowledge. 
• Knowledge of sales process. 
• Industry knowledge, including company policies, procedures, and competitor operations. 
• Ability to communicate effectively with different people. 
• Ability to present self, company, and product professionally. 
• Attention to detail and accuracy - particularly relating to the quote-to-sale process. 
• Physically fit (as heavy lifting is part of the role).           
•  A forklift license is an advantage. 

About us: 

Tile Space (formerly Heritage Tiles) is New Zealand's most prominent porcelain, ceramic, mosaic, and decorative wall tiles distributor. With 30 years in the Tiling Industry, we have secured exclusive partnerships with significant tile manufacturers in Italy, Spain, Turkey, UAE, and Asia. 

You don't have to know about tiles, grouts and adhesives to work for us – all you need is a keen attitude, an interest in design or trade (or both!) and a passion for customer service. If you are the kind of person who wants to work hard and make your mark, then we will support you every step of the way. Owner-operator Peter Roberts runs Roberts Heritage after he joined his father at Heritage Ceramics in the mid-90s. Roberts Heritage has two brands, Tile Space and Midas Tiles. With branches across Auckland, Hamilton, Tauranga, Wellington, and Christchurch, we offer plenty of opportunities to our 95 employees. 

We pride ourselves on our supportive and collaborative team culture, and we are looking for someone who shares our values and is committed to delivering exceptional service to our clients.