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Room Attendant

icon building Company : Accorhotel
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Room Attendant

Company Description

 

Provide heartfelt care and sanctuary for guests in the provision of beautifully cleaned and serviced rooms.

  • Clean guest rooms, storage areas and corridors as allocated.
  • Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished to the correct standards for the room type.
  • Report any lost property following correct.
  • Carry out programmed / regular cleaning duties as allocated.
  • Ensure guest laundry is handled in line with Hotel policy.
  • Use and clean equipment with care, reporting any defective equipment as set down in procedures manual.
  • Ensure all department equipment is maintained to a high standard.
  • Assist with regular equipment stocktaking.
  • Ensure the security of keys and guest rooms at all times by adherence to security procedures.  Report any suspicious persons or items to Supervisor.
  • Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturers instructions.
  • Assist guests with any requests for information or service they require.  Refer any requests out of your authority to your supervisor.
  • Assist in providing our guests with turn down service.
  • Clean balconies, balcony furniture and railings.
  • Clean carpets.
  • Responsible for de-scaling shower heads, bleach grouting in bathroom and toilets and general upkeep of bedrooms.
  • Help colleagues when necessary (extra beds, bed boards, make beds)
  • Engage warmly with guests, using emotional intelligence and initiative to support in five star luxury service.
  • Ability to work alone when required cleaning rooms.

Qualifications

  • You will need to have previous experience in Housekeeping. 
  • Good level of physical fitness. This role has physical demands of lifting and carrying and being on your feet.
  • Have an understanding of the needs and expectations of luxury guests.
  • Have a high attention to detail.
  • Organise time and work efficiently and ability to work autonomously.
  • Fluent English speaking.
  • Police check required

Additional Information

30 hours guaranteed - $27.50-28.53p/hr. Shifts include weekend and public holidays.

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