Sales and Customer Support Specialist - Start Now

We are looking for a proactive Sales and Customer Support Specialist to join our collaborative team at CropX in , None, New Zealand.
Growing your career as a remote Sales and Customer Support Specialist is a fantastic opportunity to develop valuable skills.
If you are strong in time management, negotiation and have the right work ethic for the job, then apply for the position of Sales and Customer Support Specialist at CropX today!

Responsibilities and expectations:

·       Provide exceptional customer service via phone, email, and chat, building rapport and addressing queries
professionally.

·       Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction.

·       Identify and drive upsell, cross-sell, and renewal opportunities with existing customers.

·       Actively promote CropX products and services to acquire new customers and expand the customer base.

·       Meet and exceed sales targets, contributing to overall revenue growth.

·       Process orders, returns, invoices, and account balances efficiently.

·       Develop comprehensive product knowledge and effectively coach customers on leveraging the CropX platform.

·       Advocate for customer needs and contribute insights to drive product and service improvements.

·       Providing hands-on support and training in the field and at customer sites.

·       Agricultural background - must

·       Minimum 3 years' experience in a customer service and/or sales setting.

·       Proven track record of achieving sales targets and growing customer accounts.

·       Proficiency in Microsoft Office programs (specifically Outlook, Excel, and Word). Experience with CRMs is a plus.

·       Excellent written and verbal communication skills.

·       Ability to work in a team environment with remote members, building trust quickly because you are authentic, direct,
and have strong empathy for customers.

·       Excel in a fast-paced and changing environment.

·       Able to prioritize and multi-task to meet various deadlines and customer expectations.

·       Self-starter with demonstrated initiative and commitment to high-quality work.

·       Confident in presenting complex solutions in a way that inspires your audience.

·       Technical capability/background, strong preference for BSc in a technical field.

·       Willing to travel to shows and customer sites (average of 2-4 times a month)

·       Must have stable and fast internet connection

Benefits of working as a Sales and Customer Support Specialist in , None, New Zealand:

● Unlimited Growth Potential
● Opportunities to grow
● Competitive salary