Sales Consultant

Our purpose is to enrich mind, body, earth or soul with the freedom of riding

Roles are available in Auckland, New Zealand

Base Salary = $66,365

Full time role with 40 hours per week. 

WHY JOIN OUR TEAM:

Career opportunities - we focus on promoting from within. Our consultants have progressed to become Store Team Leaders, State Leaders, Product/Online/Marketing Specialists & GMs.

Reward & recognition - our culture is built on celebrating high achievement through daily, monthly & yearly rewards. Each year top achievers are rewarded with a ticket to an amazing event in a different country. Last year’s event was in Whistler & this year is in Japan.

Team benefits - people are our #1 philosophy & we care about their health & wellbeing & their ‘Brightness of Future’. We offer  $1000 towards self development per year, cost price on products, travel discounts through our shareholder company Flight Centre & we pay our people to ride to work.

Grow your skills to lead your own business - our Leadership Academy has 7 programs to nurture those who have aspirations to lead a team & run a business. Our Team Leaders have ownership of decisions & lead teams of up to 8 people. No experience is required as we promote based on achievements & ability. 

Gain qualifications - we offer the globally recognised Cytech Bicycle Mechanic Technical Accreditation.
 

Employee Ownership - our Employee Share Scheme offers all of our people the equal opportunity to buy shares each year. This ownership is important to our culture as we treat the business like our own.

About Us:

From our humble beginning in 2007 with our first shop only fitting 99 bikes in the store, we are now the largest bicycle retailer in Australia & stretch across the globe with retail stores in the UK & NZ. 99 Bikes has a loyal customer base with over 75,000 Club 99 Members in New Zealand, speaking to the incredible customer experience we provide in store alongside offering a huge range of great value products. 

Our vision is to be “The World’s Most Approachable Bike Shops”. Our shop teams are filled with driven consultants on the sales floor & skilled mechanics in the workshop. We find the outcomes that our customers want & reward our people for doing this. 

99 Bikes is part of the Pedal Group where we sit alongside our wholesale & property businesses under one team umbrella. This creates a huge amount of opportunity for our people as we promote from within as much as possible - like the employee who started out as a Bike Builder in a shop & worked his way up to become a General Manager. We are looking for future leaders who can grow their careers with us at 99 Bikes & Pedal Group. 

About The Role:

Teamwork

• Excelling in your assigned Directorship responsibilities and maintaining general duties to ensure store success
• Adhere to systems, procedures and rules for teamwork and communication
• Positive Attitude = seek to understand, embrace feedback, no externalizing, we are 1 team.
• Contributing to any and all tasks to bring success for the team
• Upholding a professional and respectful manner during work hours, during designated functions, and anytime you are wearing your uniform
• Weekly attendance at the stores Weekly Business Meeting (“WBM”)
• Working by our 10x Philosophies (on The Waoku)
• Engaged in morning daily huddle and Kōrero

Quality Control & Safety

• Ensure all bikes leaving the store meet safety standards and have an M-Check
• Maintain OHS Standards, Cleanliness & Processes
• Be aware of personal safety requirements and use the OH+S resources

Customer Communication & Satisfaction

• Serve all customers using the 99 Bikes ‘Sales Process’ & ‘Workshop Book In Process’
• Contact customers with regular updates throughout when applicable
• Follow 99 Bikes ‘Yellow Card’ System to high standards of communication with customers

Individual Performance, Development & Training

• The Buddy Program (2x Buddy Books) must be completed within 90 Days of commencement
• Complete Buddy Books 
• Set daily, monthly & yearly goals and actions
• Develop product knowledge and sales ability through independent learning, listening to feedback and any training that 99 Bikes offers

Stock Processes

• Follow 99 Bikes Ordering Rules detailed on ‘The Waoku’
• Receive all PO’s and conduct Store Relabels as required
• Embody a Stock Is Cash mentality
• Assist with Rolling Stocktakes

Meeting and Exceeding KPIs

• Minimum Stage Modified of $14500  as a rolling 13 stage average
• NPS maintained above 50 on a rolling 3 stage average

To Be Successful In This Role You Need:

• Solid proven achievements. These can be demonstrated in personal goals, sporting or through study & work. We value a successful track record & drive.
• Minimum of 6 months work experience in the same industry with proven sales skills in bicycles,
• sporting equipment, or a related business.
• A past history demonstrating commitment, reliability, continual improvement & learning.
• Good communication skills & demonstrated success in developing & maintaining good relationships.

An immediate start is on offer, so if you would like to work for a team oriented company please submit a cover letter & CV through the Apply Now link.

TESTIMONIAL

I joined 99 Bikes in 2021 as a sales consultant through a referral program after hearing about the culture & opportunities. I was chosen for the Future Team Leader Program which gave me the opportunity to develop my skills inside & outside of my store. I applied the training given & have now led 3 stores to achieve outstanding results & they have become some of the leading stores in the company.I have now been given an amazing opportunity to move to a different country to help grow 99 Bikes. My success within 99 Bikes has led me to attend 3 annual trips for top achievers - enjoying all expense paid trips to Canberra, Queenstown & Whistler. I’ve already set my eyes on this year’s trip to Japan!

Geoff Lewis -Team Leader