Sales Support Administrator

About Us

You’ve likely seen our iconic polar bear trucks on the road and now’s your chance to be part of the team behind them. Big Chill Distribution is a nationwide leader in the storage and delivery of chilled and frozen goods, with 11 depots across New Zealand. We’re a growing, people focused company built on teamwork, reliability, and care for our people and customers. Our values: Family and Team, Encouragement, Accountability and Honesty, Image and Brand, and Respect, guide everything we do. 

At Big Chill Distribution we're revolutionising the way logistics is done. As a leader in the industry, we pride ourselves on delivering innovative solutions and unparalleled service to our customers. With a commitment to excellence and a focus on continuous improvement, we're reshaping the future of logistics.

About the Role

We’re looking for a Sales Support Administrator to provide day‑to‑day administrative and operational support to our nationwide sales and account management team. This role is key to maintaining strong customer relationships, accurate data and efficient internal processes.

You’ll work closely with our Account Managers, Sales Leadership, and internal teams to ensure customers receive a high level of service and that sales activities are well supported behind the scenes.

Key responsibilities include:

• Providing administrative support to the Sales and Account Management teams


• Maintaining customer records, documentation, and account information


• Coordinate internal communications and follow-up actions between teams


• Support customer onboarding and account maintenance activities


• Assist with maintaining pricing schedules, customer information, and reporting support to management and account teams


• Assist with customer enquiries and administrative requests


• Assist with pricing updates and customer communications


• Help ensure customer requirements and deadlines are met

About You

You are an organised, customer‑focused administrator who enjoys supporting sales teams and keeping things running smoothly. 

Ideally, you will bring:

• Experience in sales support, administration, customer service, or account coordination


• Strong experience using Microsoft Excel and/or Google Sheets


• Strong organisational skills and time management skills


• Experience with CRM systems and reporting tools is an advantage

• Strong organisational and time management skills


• High attention to detail and accuracy


• Strong spreadsheet, data entry, and reporting skills


• Excellent communication and relationship-building ability Proficient in Microsoft Office applications

Why join us?

• Supportive team environment with a collaborative culture


• Variety in your work – no two days are the same


• Opportunity to build strong relationships across a nationwide sales team


• A role where your organisation and follow‑through really make a difference

If you enjoy being the person who keeps things running smoothly and supporting others, whilst collectively achieving together, we’d love to hear from you.

You must have the right to work in New Zealand and be willing to complete a MOJ history check and pre‑employment drug test.