Sales Support Coordinator - Join A Leading Company

We are on the lookout for a driven Sales Support Coordinator to join our dedicated team at Office Max in Auckland.
Growing your career as a Full Time Sales Support Coordinator is a fantastic opportunity to develop important skills.
If you are strong in decision-making, cooperation and have the right passion for the job, then apply for the position of Sales Support Coordinator at Office Max today!
If you excel at providing proactive coordination support & feel accomplished helping others, then this fast paced sales support role could be for you!Monday - Friday work 830-5pm - NO WEEKEND WORK5 minutes off a motorway access with free parking and a discounted café onsiteRE-THINK what you know about OfficeMax - join us for our next stage of growthOfficeMax has RE-SHAPED the business to enhance our customer's experienceBeing able to adapt and evolve has been key to our success. Although our purpose to empower successful and sustainable workplaces across Aotearoa New Zealand has not changed;the landscape in which we work in has.From product development and service offerings to how we work internally, OfficeMax has taken the time to RE-FOCUS on the future of work, while listening to what our customers need.It's now time to deliver on that, and fuel our next level of expansion - haere mai, come join us!How are we doing this?We are building a new sales operations department that looks after all the functions and tools that we use to support our customers from onboarding them to post sale support.Responsible for preparing sales orders and quotes, providing product information, answering customer queries, and standardising our sales support processes.It is an exciting time for OfficeMax - be a part of our change and help take us to that next level of growth! We are more than what you expect - RE-THINK what you know about OfficeMax - you will be surprised!The Role - Sales Support CoordinatorReporting to one of our Sales Support Team Leads, in this role you will provide sales coordination support by being the crucial link between our sales people, customers and suppliers.In this busy and varied role, you will help to source alternative product options for our customers and sales people, complete sales reports, and generate quotes while keeping all records and CRMs up to date.We are looking for people who enjoy problem solving while managing multiple tasks and cases. You will be someone who likes to provide proactive support, identifying solutions that will make a difference for our customers.We use Salesforce as our CRM, if you have experience using this tool it would be beneficial.Your key responsibilities are :Deliver superior sales support, customer and supplier engagement and serve as critical link between Sales and Sales Support teamsComplete sales support administrative tasks including keying orders, written communications with customers and suppliersProvide customers with alternative product options should the existing stock item no longer be availableUndertake analysis of alternative products for customers and gain insights into Share of Wallet (SoW) growth opportunities and identify / highlight retention prioritiesTroubleshoot and collaborate with internal and external stakeholders to ensure timely resolution of customer / order issues;and drive performance and customer satisfaction outcomesAct as conduit between Sales and Sales Support functions, developing and maintaining constructive relationships and engagement across both teamsEnsure customer information and activity is up to date and updated in Salesforce CRMEnsure all order processing, including preparing orders, amending orders, stopping and cancelling orders, is in line with OfficeMax Sales Support quality guidelinesWhat you will bring :2+ years' experience as Sales Support team member preferredCommitment to customer satisfactionEmpathetic and adaptable interpersonal skillsGood oral and written communication skillsDemonstrated problem solving abilityAttention to detailUnderstanding processes and systemsSound knowledge of Microsoft Office Suite, Word, Excel2 years' experience with Salesforce and Pronto preferablePeople and CultureOur people are genuine, and proactive solution finders. We care about our colleagues, customers and the company's success.This is a business with heart and one you can feel proud to work for!We have a diverse culture, and encourage open and transparent communication throughout. One of the key parts to our culture, is that our people know how their work adds value to the wider business.So you can leave each day feeling like you are making a difference, where your voice is heard and respected - always a good start!Not only are we people focused, but we are hugely passionate about being accountable for our Sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers.We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought. You will bring your growth mind-set and enjoy the challenge of constant evolution.No one day is the same!?? Sales Support Coordinator??? Office Max?? Auckland
Benefits of working as a Sales Support Coordinator in Auckland:
? Opportunity to Make a Difference
? Advancement opportunities
? Attractive packageCompetitive Pay