Security Capability, Quality and Training Manager

• Have you got strong attention to detail and excellent problem-solving capabilities?
• Can you translate operational requirements into clear standards, training, and practical guidance?
• Are you an organised relationship-focused professional who can support high-quality security services?

Kōrero mō te tūranga - About the role 

Te Herenga Waka - Victoria University of Wellington is currently recruiting a Security Capability, Quality and Training Manager to join the Campus Operations team on a permanent, full-time basis. 

This role is responsible for developing and strengthening the University’s physical security capability through quality assurance, training development, process improvement, and operational standards management. 

You will lead the development of security training programmes, quality assurance frameworks, performance standards, and continuous improvement initiatives that support safe, inclusive, and welcoming campus environments for students, staff, and visitors. 

Key responsibilities:

• Design, develop, implement, and maintain security training programmes for Security Officers, Control Room Operators, University staff, and students. 
• Coordinate onboarding, induction, probation support, competency frameworks, and role-specific learning pathways for security personnel. 
• Develop and deliver safety education, awareness initiatives, orientation activities, and engagement programmes that promote safe behaviours and awareness of security services. 
• Lead the development and maintenance of the Security Quality Assurance Framework, including operational standards, service delivery expectations, and quality measures. 
• Conduct audits, observations, operational reviews, and assurance activities to assess compliance and performance, and support sustainable service improvements. 

• Build effective relationships with Campus Operations, Student Services, VUWSA, contractors, external agencies, and colleagues across the University. 

Ō pūmanawa - About you

You will be an organised, credible, and relationship-focused professional who can support high-quality security services in a complex university environment. 

You will bring strong communication and facilitation skills, sound judgement, and the ability to translate operational requirements into clear standards, training, and practical guidance. 

Key requirements:

• Excellent verbal communication and presentation skills, with the ability to engage confidently with a wide range of audiences. 
• Excellent written communication skills, including experience preparing reports, procedures, training materials, and operational guidance. 
• Demonstrated understanding and/or experience of adult training techniques. 
• Experience developing, reviewing, and implementing policies, procedures, standards, work instructions, or operational guidance materials. 
• Strong attention to detail, problem-solving capability, and sound analysis and judgement. 

• Proven ability to build and maintain effective relationships with operational staff, managers, students, University stakeholders, contractors, and external agencies. 

Role Description: Click here to see further information, including salary details.

If this link is not available, click 'apply' to view this on the University careers page.

Close date for vacancy: 13 August 2026.

Contact details for vacancy: If you have any questions regarding this role please get in touch with Head of Security, Diane Callinicos ([email protected]). 

How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter.

We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted.