Security Officer - High Risk

Are you a reliable, observant security professional who takes pride in keeping people safe and maintaining a welcoming environment? Do you enjoy working in a busy public transport hub where great customer service and calm, decisive action matter?

Join Red Badge Group as a Security Officer at the bus exchange location. You’ll provide a visible, approachable security presence focused on passenger safety, and supporting transit staff while ensuring compliance with site procedures and health & safety requirements.

We are looking for 1 full time and 1 part time security officer to join us to work on this site - the hours are between 1300-0030 Monday - Friday & 2000-0030 Saturday & Sunday 1400-0030. Successful candidates must be available to work at least 1 weekend day.

What You’ll Do

• Provide a professional and visible security presence throughout the site, including foot patrols, static guarding and customer assistance.

• Monitor passenger flows, platforms, waiting areas and amenities to detect and deter anti-social behaviour, theft, vandalism and unauthorised activity.

• Respond promptly and appropriately to incidents, medical events, disturbances and alarm activations; assess situations and escalate to management or emergency services when required.

• Support transport staff and members of the public by providing directions, information and reassurance while maintaining professional boundaries.

• Assist with access control, lost property handling and crowd management during peak times or special events.

• Complete accurate incident reports, daily logs and handover notes to ensure clear communication between shifts.

• Report hazards, maintenance issues and safety concerns through the correct channels to maintain a safe environment for passengers and staff.

• Uphold Red Badge Group’s professional standards, site-specific policies and health & safety protocols at all times.

What You’ll Bring

• Hold, or be able to obtain, a current NZ COA (Certificate of Approval) security licence.

• Eligible to work in New Zealand and at least 18 years of age.

• Reliable, punctual and able to work rostered shifts including mornings, evenings, weekends and public holidays as required by the site.

• Strong observational skills, sound judgement and the ability to remain calm under pressure.

• Excellent communication and customer service skills with the ability to de-escalate challenging interactions respectfully and lawfully.

• Ability to safely and effectively de‑escalate aggressive or challenging behaviour while maintaining professionalism.

• Proven ability to work independently, use initiative and follow procedures accurately.

• Current, clean full NZ driver’s licence is preferred where mobility between nearby transport sites is required.

• Clean criminal record and willingness to undergo required background checks.

• Professional, courteous demeanour and strong customer focus.

• Reliability, integrity and a strong sense of responsibility.

• Good attention to detail and strong report-writing skills.

• Confidence managing crowd dynamics and responding to incidents calmly and proportionately.

• Team player who supports colleagues and contributes to a positive site culture.

What We Offer

• Competitive weekly pay and paid training

• Supportive, inclusive workplace culture with opportunities for progression

• Stable rostered shifts with clear expectations and regular team communication.

• Ongoing professional development and upskilling opportunities.

How to Apply

If you’re committed to keeping people safe and delivering excellent service in a high-traffic transport environment, apply now. Due to a high volume of applications, only shortlisted candidates will be contacted as the recruitment process progresses.