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• Provide operational advice while working in a small, dynamic team
• Drive the delivery of services to our clients
• Permanent opportunity; Wellington based
We have a wonderful opportunity for a Senior Advisor Client Service Delivery to join a small, dynamic team.
Reporting to the General Manager, Client Service Delivery, you will provide technical, operational and analytical advice and support on key work programmes.
As the Senior Advisor Client Service Delivery, you will:
• Lead and support the development of high-quality strategic advice and analysis
• Analyse, review and recommend options for the planning and implementation of our delivery of services
• Analyse and interpret operational and statistical information and reports, forecasts and formulate strategies and measures to ensure employment resources are effectively maximised
• Provide risk advice and support, identifying issues that may impact on work programmes and delivery
• Provide advice and support on projects to improve end to end client service delivery
• Work with the team to deliver quality work to tight deadlines
• Work with key internal and external stakeholders on development of operational changes and investment
You will have:
• Excellent communication skills, with the ability to write clear and concise reports to a high standard
• Proven analytical and reporting skills
• Track record in planning and successfully delivering projects on time with tangible results
• Have a based understanding of employment, with the ability to communicate with regional and national employment teams
• Understand the machinery of government, in particular the budget process as well as managing budget sensitive information.
• Excellent Relationship management skills with the ability to build effective and collaborative relationships both externally and internally, and the ability to engage and influence at all levels
• Understand at an entry level employment contracting, and be able to communicate and facilitate national contracting requirements and expectations
If you have a sound knowledge of Service Delivery, and a focus on continuous improvement, we’d like to hear from you.
The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
Before you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitment
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.
All applications must be made online. If this is not possible or if you have any queries, please contact us at [email protected]
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Joining MSD means being part of a whānau that celebrates the diversity each individual represents.
We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.
If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
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