Senior Cloud Support Engineer

Ready to level up your career in IT services? Join my clients dynamic team as a L2/L3 Senior Support Engineer in Wellington They're a rapidly growing company offering an engaging work environment and endless possibilities for career progression.

What You'll Do:

As a Cloud Support Engineer, you'll dive into providing 2nd/3rd line technical support to valued customers, ensuring SLA targets. You'll be hands-on and your role also involves promptly updating service tickets and participating in an on-call roster for after-hours support. Youll also be mentoring the team, while being the technical escalation for the wider team and assisting the Cloud platform team

Why Join Them:

This role is just the beginning of an exciting journey! Opportunities for growth abound in service management, operations and platform development. You'll expand your skills and responsibilities over time within a collaborative, motivated, and experienced team. They're known for innovative platforms, products, and unwavering commitment to customer service. You'll also be gaining invaluable experience and mentorship from senior professionals.

What We're Looking For:

We're seeking someone with a background in Service Desk or Systems Engineering, along with a solid grasp of traditional Microsoft infrastructure and M365 technologies. Strong communication skills, troubleshooting abilities, and the knack for thinking on your feet are key. If you're a top performer who values building strong client relationships and thrives in high-pressure situations, you're exactly who I am seeking

If you're ready to take your career to the next level, don't hesitate to reach out if you are located in Wellington region or looking to move back! Call John @ Fuse IT Recruitment at (09) 3772759 or simply apply through this ad. We're excited to hear from you and discuss this fantastic opportunity!