Senior Customer Care Consultant

If you love dealing with people and want to gain some valuable tourism experience, then don't delay - apply today!

Majestic scenery. Extraordinary wildlife. And an escape unlike any other. It’s all in a typical day’s work for us here at SeaLink – connecting people and businesses to the majestic Hauraki Gulf, so they can explore, transport stuff, commute, and share our love for the islands.

At SeaLink, we believe in connection and teamwork. People come and stay at SeaLink – because of “one boat, one team” we might have all arrived on different ships, but we are all on the same boat together, working towards a common goal.

When you join the SeaLink team, you can ensure your work life blend remains stable through routine, and with the flexibility and opportunity to provide a balanced lifestyle – for you and your own family.

We have an exciting opportunity for a customer driven enthusiast to join our Customer Care Team based at Half Moon Bay, in providing support to the Team Leader and exceptional customer service to our customers.

This position operates on a rolling roster, across 4 days per week. Start times for this role can be as early as 4.45am and go through until 6pm.

Key Accountabilities include:

• Oversee the smooth queuing and loading of vehicles and passengers onto our vessels.
• Receive in-bound customer booking(s) enquiries and/or feedback by telephone and email.
• Ticket office – be the face of SeaLink in the terminal office when serving our customers.
• Process all customer requests pertaining to sailing enquiries and bookings.
• Respond to all online/email queries in a timely manner.
• Be the escalation point for any customer feedback or queries.
• Maintain our booking system including online capability.
• Support onboarding and training of team members

To be successful in the role you will need to have the following skills, knowledge and experience:

• Experience in in-bound Call Centre experience / experience in using an online booking / reservation system is advantageous.
• Proven experience in customer resolution.
• Ability to establish and maintain effective relationships with customers and gain their trust and respect.
• The ability to work at other terminals as required.

What We Offer:

• Career progression and development and training opportunities
• Awesome travel benefits via our vessels to Waiheke and Great Barrier Island
• Birthday leave - A paid day off for your birthday!
• Health Insurance add-on
• Health and Wellness programme
• Work-life balance
• The opportunity to work for a company who cares about their people
  

If this role sounds like the opportunity you're looking for, Apply now! Please submit your CV and a cover letter, specifically addressing the above skills and experience.  A position description can be provided upon request.

SeaLink has a strong commitment to workplace health and safety and the well-being of our people. Successful candidates will be required to undertake a pre-employment drug test and a criminal record check. All applicants will be required to provide proof of their qualifications and eligibility to work in New Zealand.