Senior Duty Manager - Exciting Challenge

Established in 1968, this historical Tavern is a cherished cornerstone of Mangere's community's history. A well established local hub for good times, offering more than just a place to unwind – providing an array of activities, from pool and darts to live sports, DJs, karaoke, and live local music throughout the week. 

  
The Opportunity:
We're seeking an experienced Senior Duty Manager who is keen to be part of a team that values community and brings enthusiasm for creating memorable experiences for the Tavern's patrons.

What you'll be doing:

• Supervision & Evaluation of Staff - Facilitating inductions and training, and ensuring an excellent standard of customer service is maintained
• Operations - Organising and coordinating day to day business operations including events management, bookings and quotes for functions
• Reporting - Ensuring accurate and consistent record keeping, and preparing reports for senior management
• Marketing & Promotions - Providing support of the business' social media presence and promotional activities
• Quality Assurance - Handling and resolving customer issues, ensuring legislative compliance, policies and procedures are adhered to, and ensuring staff morale.
• Health & Safety - Ensuring requirements are met & maintained
• Rostered Bar Service 

What's on offer:

• Join and lead a great team with a high level of morale and low-staff turnover rate
• Full-time rostered permanent position, 40-45 hours per week
• One weekend day off per fortnight & one full weekend off per month
• A diverse multicultural local clientele - offering the opportunity for exposure & learning from a range of cultural backgrounds
• Enjoy a vibrant working environment where fun and entertainment is plentiful!
• Hourly rate plus attractive employee benefits (to be discussed at interview with shortlisted candidates)

Skills & Experience:

• Current Duty Managers Certificate & Police Check required
• Proven management experience in the hospitality industry
• Hands-on customer service experience
• A solid understanding of industry quality standards, best practices & procedures
• Experience in the operation of gaming machines & TAB operations (desirable)
• Excellent organisational & leadership skills
• Problem-solving & critical thinking aptitude
• Exceptional communication & interpersonal skills
• The right to permanently live & work in New Zealand

Sound like a good fit? We'd love to talk to you!
To apply, please click the 'apply' button & send us your CV & cover letter today.

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