Senior Product Designer

Serko is a cutting-edge tech platform in global business travel & expense technology. When you join Serko, you become part of a team of passionate travellers and technologists bringing people together, using the world’s leading business travel marketplace. We are proud to be an equal-opportunity employer, we embrace the richness of diversity, showing up authentically to create a positive impact. 

Make an Impact

As a Senior Product Designer at Serko, this is your opportunity to make your mark in a fast-growing company. You’ll be working with cross-functional teams to design intuitive, innovative and well-crafted product experiences informed by research that solves real problems for our growing user base.

What you will be doing

• Working collaboratively with product managers, product analysts, software engineers and other designers.
• Prototyping concepts for new features and improvements.
• Facilitating and/or observing user research and testing of prototypes; customer interviews and other field research.
• Participating in and/or facilitating workshops during discovery and delivery.
• Gathering data about the market, user needs and behaviours through desk research and field research.
• Designing interactions and workflows using Zeno's Design System
• Collaborating with design and front-end engineers to extend the Design System and component library where required.

What you will bring

• Proven experience as a UX/Product Designer in software and an ability to articulate how your work in this area has made an impact.
• Portfolio demonstrates impeccable foundational design skills (typography, colour, layout, interactions).
• Experience with a variety of quantitative and qualitative research techniques and methodologies. Familiar with all the usual tools and techniques including canvases, ideation, personas, journey maps, wireframes and prototypes.
• Experienced working with and/or building and maintaining a Design System and be comfortable using Figma with Libraries.
• An understanding of atomic principles, web development and agile methodologies.
• Collaboration, team work and excellent communication skills (both written and verbal) when liaising with internal and external stakeholders.

At Serko we aim to create a place where people can come and do their best work. This means you’ll be operating in an environment with great tools and support to enable you to perform at the highest level of your abilities, producing high-quality, and delivering innovative and efficient results. Our people are fully engaged, continuously improving, and encouraged to make an impact.

Some of the benefits of working at Serko are:

• A competitive base salary and discretionary incentive plan based on individual and company performance
• KiwiSaver: covered with employee contributions match up to 3% of salary, and life insurance.
• Health & Wellbeing: Discounted Southern Cross Health Insurance, access to confidential support, guidance and counselling service, wellbeing and voluntary leave, and free flu shots.
• Parental Leave Coverage: 20 weeks on full pay, return-to-work support, plus partners 3 weeks of paid leave.
• Focus on development: Access to a learning & development platform, committed budget and opportunity for you to own your own career pathways.