Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
At ANZ, we're focused on creating better experiences for our customers, colleagues and communities. As a Senior Service Designer, you'll use human-centred design to uncover customer needs, identify opportunities, and shape end-to-end service experiences that deliver meaningful impact.
Working across multidisciplinary teams, you'll translate insights into practical solutions, influence stakeholders, and help drive customer-focused outcomes in complex environments. This is an exciting opportunity for an experienced designer who is passionate about solving problems, leading change, and creating services that make a real difference.
This is an exciting opportunity to contribute to a high-impact capability that supports the Pacific's overall risk management, governance, and "well-managed" outcomes.
Role Type: Permanent, full time
Role Location: Auckland/Wellington
As a Senior Service Designer, you will:
To be successful in this role, ideally, you’ll bring:
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.
We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.
At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.
Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 125800.
15/11/2026, 11.59pm, (New Zealand)
GrabJobs is the no1 job portal in New Zealand, connecting you to thousands of jobs fast! Find the best jobs in New Zealand, apply in 1 click and get a job today!
Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.
Your email job alert is now active!