Senior Specialist Digital Workplace

Drive Growth. Be the Difference.

At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in Asia and beyond, we are dedicated to driving growth across our Business Units: Consumer Goods, Healthcare, Performance Materials, and Technology.

Senior Specialist, Digital Workplace

We’re looking for a Senior Specialist, Digital Workplace, based in Auckland. This is a hands-on role responsible for the day-to-day operational support and stability of the Digital Workplace environment across ANZ, providing Level 1, 2 & 3 technical support.

What You’ll Be Doing:

Digital Workplace Support

• Lead resolution of complex and high‑impact incidents across Microsoft 365, end‑user devices, identity, access, and collaboration tools


• Provide selective Level 2 & 3 support requiring deeper technical expertise


• Conduct root cause analysis and implement permanent solutions

Platform Operations & Systems Support

• Maintain and optimise Microsoft 365 services and related Digital Workplace platforms


• Support onboarding/offboarding, device provisioning, and lifecycle management


• Ensure accurate asset and configuration records

File, Data & Email Migrations

• Plan and deliver migrations (file server → SharePoint/OneDrive, mailbox migrations, etc.)


• Ensure data integrity, security, and smooth post‑migration support

Automation & AI-Enabled Support

• Design and maintain Power Automate workflows to streamline operations


• Support the rollout, adoption, and troubleshooting of Microsoft Copilot


• Identify opportunities where automation and AI enhance support delivery

Governance, Security & Compliance

• Operate within global IT standards and security controls


• Support audits, risk reviews, and secure access provisioning

Collaboration & Vendor Management

• Work closely with internal teams, business stakeholders, and external vendors


• Support vendor engagement and help manage operational performance

What You’ll Bring:

• 5+ years’ hands-on experience supporting Windows 11, network basics, and end‑user tech environments


• Strong skills in desktop management, troubleshooting, Microsoft 365, Active Directory, MFA, anti‑virus, and ZScaler


• Experience supporting distributed or multinational environments


• Excellent problem-solving skills and clear communication


• Certification in Microsoft Windows

If you are passionate about delivering great digital experiences and want a role where your expertise truly makes an impact, we’d love to hear from you.

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