Senior Technical Specialist

Ko mātou tēnei | This is Us 

We run and support core messaging platforms at BNZ, with a strong focus on IBM MQ. This role is about owning and improving critical systems that the bank depends on — Not just keeping them running but making them better. 

This is a heavily operational environment where stability matters. At the same time, there’s a strong push toward automation, reducing manual effort, and modernising how we deliver and support services. 

Mō te Tūranga | About the Role 

This is a permanent, full-time opportunity based in Wellington. This is a hybrid position with three days in the office and two days where you can work flexibly.  

What are the day to day tasks the person in this role will complete?  

• Own and support IBM MQ platforms in production. 

• Troubleshoot and resolve incidents across distributed and mainframe environments. 

• Drive automation to reduce manual effort and improve reliability. 

• Work with engineers and product teams to deliver and improve services. 

• Continuously improve platform performance, resilience and supportability. 

What skills and experience are  for this role? 

• 4+ years’ experience in the technology industry. 

• Strong hands-on experience with IBM MQ. 

• Exposure to iSeries and/or z/OS environments. 

• Strong Linux and infrastructure fundamentals. 

• Experience working in DevOps / CI/CD environments. 

• Experience with Jenkins, Ansible, Terraform and containers. 

• Strong focus on automation and scripting (Bash, PowerShell, etc.). 

• Experience with AWS (preferred cloud platform). 

• Solid understanding of networking fundamentals. 

• Experience working in Agile environments with a product mindset. 

• Ability to manage incidents and production issues end-to-end. 

• Exposure to Infrastructure as Code and modern platform practices. 

• Background in technology operations (monitoring and alerting). 

• Experience delivering small to medium initiatives end-to-end. 

• Strong communication and stakeholder engagement skills. 

• Comfortable documenting systems and sharing knowledge. 

What attributes will this person display to be successful in this role? 

• Strong automation mindset — Always looking to remove manual work. 

• Comfortable working across both legacy and modern platforms. 

• Take ownership and follow things through to resolution. 

• Pragmatic — focuses on outcomes rather than theory. 

• Curious and proactive — digs into problems and looks for better solutions. 

• Able to build relationships and work effectively across teams. 

What should the applicant know before applying?  

This is a hands-on engineering role with real accountability. You’ll be expected to own problems, improve systems, and drive automation — not just maintain the status quo. 

If most of your experience is GUI-driven operations work rather than scripting and automation, this may not be the right fit.