Service Advisor

A full time, permanent career opportunity exists for a customer focussed Service Advisor to join our busy and successful Service team in our modern Christchurch branch in Hornby. This is an additional role to enable the Branch to continue providing high levels of service to our valued customers. The role is integral to the ongoing success of Penske New Zealand and we are therefore looking for someone who has the energy to exceed and deliver results. Reporting to the Service Manager, you will be one of two Service Advisors managing the critical communication between our customers and the service technicians. You will be responsible for providing service advisory support to the Service Department and for building and maintaining relationships with customers to ensure ongoing business.

Job functions include:

• Proactive contact with workshop customers daily to accept bookings and advise of progress repairs and estimated finishing times.
• Provide accurate quotations to customers and follow up these quotations in a timely manner.
• Conduct vehicle handover to customers on completion of work
• Process invoices upon completion of workshop job orders.
• Respond to telephone queries from customers promptly and efficiently.
• Provide support to the workshop staff to ensure customer service standards are consistently exceeded.
• Monitor the workloads of technicians to ensure repair and service timeframes can be met and productivity and efficiency targets are reached.
• In partnership with the technicians and Service Manager, manage the work in progress (WIP) to ensure increased efficiencies.
• Role model safe working behaviours to ensure the ongoing safety of all staff within the Service Department.

About You:

Your core responsibility will be to maintain excellent relationships with our extensive customer database. You will pride yourself in being a strong communicator with meticulous attention to detail. Ideally you will have previous work history as a Service Advisor in the transport industry, but we also welcome applications from individuals who have worked in similar industries and who offer exceptional customer service skills. This includes Workshop Supervisors or Leading Hands looking for the next step in their career.

Applicants will need to be able to demonstrate competence in the use of Microsoft Office programs (Outlook/Word/Excel) and you will have the confidence to work unsupervised and multi-task in a fast-changing environment.  

About Penske:

An iconic brand in both the business and racing worlds, the Penske organisation is a Fortune 500 company with a global presence, with over 50,000 employees. A leader in the New Zealand commercial vehicle, power generation and industrial engine sectors, Penske represents market-leading products such as MAN and Western Star trucks along with mtu & Detroit engines across some of the most dynamic on- and off-highway markets in the country. 

Why choose Team Penske?

Our Purpose "We deliver powerful solutions through people, products and partnerships to make a difference" captures the reason why we are in business. We know that it is our people who are at the heart of our success and our values of ownership, passion, teamwork, integrity and care define how we do business and the type of people we want on our team. In addition to this, we want to make our employees have everything they need to do a great job; that is why as well as a great work environment, we offer the following benefits:

• Accredited Training & Development Programs;
• Commitment to providing the highest levels of safety, technical and leadership training;
• Competitive Remuneration;
• Reward and Recognition Programs;
• Penske Power Up - one paid off day per year to use as you choose;
• Flexible working arrangements through our PenskeFlex program;
• Employee Referral Program - generous employee referral fees;
• Employee Assistance Program;
• Family Friendly Benefits including Paid Parental Leave.

Be ambitious. We are.

If you want to join a dynamic international company with strong values, where you will be more than a number and have a real voice, hit the "Apply now" button and submit your CV!