Service Coordinator

Wade Group is a leader in the design and manufacture of world-class specialty vehicles. Through innovation, quality, and service, we deliver exceptional products tailored to meet the unique needs of our clients. In addition to manufacturing, we service our products throughout New Zealand.

Wade Group is seeking an organised and customer‑focused Service Coordinator to provide essential administrative and coordination support to our Service and Repairs function.

This role plays a critical part in ensuring service activities run smoothly and efficiently. You will manage service bookings, customer communication, job and quote administration, and invoicing support, helping deliver a seamless and positive experience for both customers and internal teams.

As a key point of contact between customers, technicians, and internal stakeholders, you’ll support effective planning, accurate data management, and timely service delivery

Key responsibilities:

• Coordinate service bookings, scheduling, and planning in line with service capacity and customer needs


• Provide day‑to‑day administrative support for servicing and repairs activities


• Maintain accurate job records, service documentation, and electronic data within Wade Group systems


• Liaise with customers regarding bookings, job progress, completion timeframes, and follow‑ups


• Support invoicing processes by ensuring accuracy and completeness of job information


• Maintain organised and up‑to‑date service records across ERP and job management systems


• Identify opportunities to improve and streamline service administration processes

You'll need:

• Previous experience in service administration, coordination, or customer support
  (automotive or trade environment preferred)


• Experience supporting bookings, quoting, and invoicing processes desirable


• Strong administrative and organisational skills with high attention to detail


• Confident, professional communication and customer service skills


• Ability to manage multiple tasks and priorities in a fast‑paced environment


• Strong data entry and systems capability


• A proactive, collaborative team player with a supportive approach


• Excellent problem‑solving skills


• Ability to work independently and as part of a team

Why Join Wade Group:

• Be part of a company that values innovation and craftsmanship and genuinely care about its team


• Work on exciting, purpose-built vehicle projects for a diverse range of customers providing critical services in New Zealand and internationally


• Join a supportive team environment with opportunities for growth


• Gain access to our onsite gym and enjoy the daily breakfasts we provide for our team

If you take pride in your work and want to be part of and growing innovative organisation, we want to hear from you.

Only applicants who have an existing legal right to work in New Zealand will be considered for this role. 

Police vetting will be completed on successful applicants.