Service Co-Ordinator

About the Company

Fire Security Services (FSS) is a privately-owned business and a market leader for fire protection and building compliance services across New Zealand. We have our customer’s and each other’s back, we make it easy, and we own it. FSS is all about keeping people and property safe. With branches throughout the North Island, where we service a huge range of sites from Councils to Public Listed Companies, the Retirement Sector to Commercial Building Groups. 

Are you looking to be part of a progressive company in a secure industry, that continues to grow across the country and the wider Auckland region?

Are you the type of person who strives to deliver exceptional service every time and thrives on independence in your role? 

About the Role

We are seeking an additional Service Administrator to join our team of five providing support to a large team of 40Technicians and four Operations Managers servicing the Auckland region. You will be based in our new premises in Penrose. 

You may be the first person our customers and field team encounter, and your exceptional customer service skills will make it easy for them, show them you have their back and own the enquiry. 

Duties will include, but not be limited to:

• Monthly reporting and customer meetings.
• Assigning and scheduling Routine Activities and Dispatching Service technicians.
• Working through service challenges with the Operations Managers.
• Preparation of quotes and invoicing.
• Working with Fire Security Services application software along with key account software packages.
• Assisting customers and staff with their queries.
• Work alongside our Technicians to drive the workload.
• Ensuring the team complete the required H&S checks.
• Some H&S Administration.

Skills you need to apply for this role are:

• 3-5 years General office experience with exposure to the service industry.
• Excellent customer service skills and general administration.
• A passion for problem solving and quality.
• Enthusiasm, drive, and a willingness to be part of an exciting and growing team.
• Great time management and attention to detail.
• Intermediate or better Microsoft Excel, Word and Outlook competency.
• Experience in the compliance or service industry would be an advantage.
• Be eligible to work in NZ to apply for this role.
• You will be the glue in the team, the one the Technicians come to for answers.

We can offer:

• A great work environment.
• Interesting day to day challenges.
• An amazing team to work with.
• New office premises in Penrose.
• Parking available.

Please apply through the Seek Website to ensure your application is considered.