Service Delivery Coordinator

Are you looking for a new opportunity to make a real impact? Join us at Enable, where you can work with a dedicated team and contribute to the Ōtautahi community. This could be your next big move! 

Who are we?  

Enable is the fibre broadband network provider for greater Ōtautahi. We connect more than fibre broadband – we connect people and communities. We’re committed to helping make Christchurch a better place for our community to live, work and do business. We strive to be customer-led, understanding the unique needs of our customers and wider community, and working together to deliver experiences that delight, and build trust.  

As a certified B Corp, we’re committed to being a force for good. This means our team is dedicated to making a positive impact on our community and the environment, ensuring that our growth and success benefit everyone.

The role 

In this role, you’ll play a pivotal role in coordinating the delivery of proactive fibre services across Ōtautahi. You’ll lead the coordination of installation projects (for example, multi-dwelling units and new subdivisions), ensuring our proactive fibre installation jobs are scoped, scheduled, and delivered to budget and right, the first time. This role is ideal for someone who thrives on detail, enjoys cross-functional collaboration, and is passionate about delivering seamless outcomes for our customers. 

What you’ll be doing: 

• Managing the end-to-end coordination of assigned proactive fibre installation projects. 

• Liaising with developers, technicians, and internal teams to ensure installations are delivered on time, within budget, and to standard with no re-work. 

• Collaborating with legal, commercial, and technical teams to ensure all approvals and documentation are in place for projects. 

• Managing work orders and scheduling in our systems, and support address management for new developments. 

• Proactively driving progress, ensuring delivery even when reliant on other teams or partners. 
  

What we’re looking for 

• Experience in customer service, case management, or coordination roles, ideally in environments with multiple stakeholders (e.g., construction, utilities, telecommunications, or service delivery). 

• Proven ability to manage multiple cases or tasks simultaneously, maintaining attention to detail and quality. 

• Comfortable working in roles that require both phone-based customer interaction and coordination of operational tasks. 

• Demonstrated ownership of outcomes, taking responsibility for seeing things through from start to finish. 

• A customer-first approach with a knack for problem-solving and continuous improvement. 

• Growth mindset and ability to think outside the box. 

• Confidence to share ideas, and positively influence how the team works together. 

What we offer 

The most important thing we offer at Enable is our team environment. We look out for each other, putting emphasis on each other’s wellbeing. Sticking together to deliver great outcomes for the people of Ōtautahi.  

Our people are proud of the work they do. When you work at Enable, we offer you some perks as a thank you for your amazing work! 

The perks: 

• Fully subsidised Health Insurance on the Wellbeing One plan with Southern Cross 

• Flexible working arrangements  

• Monthly broadband allowance. 

• An annual paid ‘RefreshMe’ day off, a free day to fill your cup! 

• $250 toward an annual sustainability and wellbeing allowance. 

• Leave purchasing options 


• An amazing office in the heart of the city that is Green Star 4 rated. Check out our office tour! 

You can access the full position description here 

At Enable, we’re committed to being a diverse and inclusive organisation. We encourage applications from candidates of all backgrounds and experiences. Please let us know if you need any support or accommodations throughout our recruitment process.  

Ready to join our team? Apply now and start your journey with Enable!