Service Delivery Manager

Competitive Salary + KiwiSaver + Phone + LaptopVehicle + Fuel Credit Card + EAP Support + Flexible WorkingRespectful Culture + Career Development OpportunitiesJoin our team on a permanent, part time basisWho we are | Ko wai matouNZCare and Geneva Community Living have come together to form NZCL, an organisation dedicated to supporting people with disabilities in New Zealand.Our Disability Support Services reflect our belief that all New Zealanders deserve to live fully, have equal opportunities, and achieve their ambitions.Our values of respect support and excellence are central to everything we do at NZCL.They shape and drive our behaviour along with our relationships with colleagues, partners, stakeholders and of course the people we support and their whanau.You can be part of our team to enable people with a disability to live a life of choice, freedom and independence.NZCL provides a diverse range of support services for people with disability and their whanau.Join us and discover a rewarding and fulfilling role that can make a difference in someone's life and lead to a lifelong career.We are committed to ensuring our services are delivered to Maori in a manner that recognises and respects Maori values and beliefs.As an organisation we recognise our obligation to Te Tiriti o Waitangi and acknowledge Maori as tangata whenua who have unique values, social structures and worldviews.We work with a range of partners in local and central Government, public and private sector agencies and community groups to advise on delivering effective and efficient disability support now and in the future.About the role | He korero whakamarama mo tenei turangaAs a Service Delivery Manager, you will possess strong people management experience, leading a team of support workers to ensure the people we support are placed at the heart of everything we do.This is a part time role, based in Levin or Kapiti, this role requires being on a scheduled and regular on call basis and you will be responsible for the following:Build and maintain an engaged, motivated and high performing team across the services you leadMonitor and effectively manage the quality performance of servicesDeliver appropriate quality-of-life, clinically informed, person-centric support for the people we support in our servicesEnsure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are metBuild and maintain strong, open communication with the people we support, and their families/whanau, communities, and natural support networksWhat you will bring | Nga tohungatanga mo tenei turangaExperience in a service management/operations role, preferably within the disability or community services sectorsStrong leadership experience, a passion and expertise for developing skills in othersPrevious financial and budget management experienceExcellent interpersonal, communication and influencing skills, and highly developed emotional intelligenceA love of problem solving combined with resilience to cope with unexpected situationsExcellent planning and organisational skillsWhy Us | He aha ai matou?At NZCL, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve.Choose a role that will not only see you develop your career but will also provide you with the opportunity to make a difference in the community each and every day.Apply today if you think you could be our next Service Delivery Manager!Applications Close | Te katinga o tenei whai turanga: 20th June 2024 Please apply via our website including a CV and cover letter.All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit.Only suitable candidates will be contacted for interview.