Service Delivery Specialist

• Work on cutting-edge projects that directly impact schools and kura nationwide.


• Hybrid work environment 


• Fixed term contract for a Jan 2026 start through to June 2026
  

About Us 

We are a crown owned technology company that provides faster, safer internet for Aotearoa New Zealand’s schools and kura, with an aim to improve digital learning experiences and educational outcomes for all. 

Since 2012 we have grown to support over 2,500 schools, operating one of the largest broadband networks in Aotearoa New Zealand,  meeting the connectivity and cybersecurity needs of 900,000+ ākonga and kaiako and accounting for nearly 25% of the country’s daytime business internet traffic.

But we’re so much more than that.  

We’re building tomorrow, together! 

We believe in an inclusive approach that fosters collaboration with partners, customers, and each other for mutual success.

About the Role 

As a Service Delivery Specialist, you’ll play a key role in coordinating  site installations and services. 

Working closely with internal teams and external partners, you’ll ensure installations stay on track, on time, and on budget.  Your ability to manage schedules, track milestones, and document key deliverables will help create a seamless customer experience ensuring a successful end to end journey. 

Key Responsibilities:

• Coordinate site installation schedules, track milestones, and update timelines to ensure project goals stay on target.


• Collaborate with team members to identify, communicate, and mitigate process  roadblocks.

What you will need to be successful:

• A passion for supporting customers through complex changes 


• Approximately 2+ years of experience in service provisioning, project coordination or similar


• Sound understanding of ICT technologies, such as Firewalls, switching and Wifi


• Ability to work independently, making decisions with minimal managerial oversight.


• Strong understanding of service delivery, and familiarity with Salesforce or similar, Jira and Confluence. 


• Knowledge of the telecommunications sector is advantageous; commitment to support the education sector is essential

About you

• Dependable and detail-oriented, with strong interpersonal skills to engage confidently with all levels of internal staff and key external stakeholders (including customer, schools, partners and suppliers).


• Brings a high level of integrity, a sense of urgency, and a proactive approach to achieving installation outcomes.


• Outstanding organisational skills, enabling effective management of multiple installations simultaneously.


• A clear communicator that’s able to adjust your communication style dependent on your audience


• Skilled in meeting deadlines without compromising on quality, maintaining meticulous attention to detail in a dynamic, fast-paced environment.

Applications Close:  22 December 2025