Service Delivery Specialist

Vector: Powering Auckland. Shaping the future.

Life at Vector means being part of something bigger.

Here, your work matters. We keep the lights on across Auckland, and each of us plays a key role in the future of the energy industry, building a legacy of clean power for future generations.

We’re embracing opportunities to innovate, collaborating with leading names globally to develop, adopt and share cutting-edge technologies that drive energy sustainability and efficiency.

And while we shape the future, we prioritise yours. Enjoy a comprehensive salary and benefits package, hybrid working and flexibility with hours, and be part of a diverse, inclusive culture that values fresh thinking and career growth.

Culture that powers progress

Hear from our people on what they enjoy most about Vector, why they joined and why they stay.

The role

This role sits at the heart of Vector Fibre’s service delivery, owning customer service requests from initiation through to resolution. You’ll coordinate across internal teams, vendors and partners to deliver provisioning and fulfilment activities, ensuring a seamless experience for customers. Acting as a key point of contact, you’ll manage expectations, resolve issues, and keep delivery on track – balancing structured processes with the judgement and initiative to step in when things aren’t clear-cut.

You’ll operate in an environment where no two days look the same, combining operational coordination, customer engagement and problem-solving. You’ll take full ownership of your work, prioritising competing demands, identifying gaps in processes or systems, and working collaboratively to deliver outcomes that meet SLAs and customer expectations.

What makes this role stand out is the level of ownership and visibility you’ll have. You’ll be part of a small, agile team with the opportunity to influence beyond your immediate remit, contribute to a growing business backed by new investment, and help shape how service delivery evolves. It’s an opportunity to take true end-to-end ownership of work, build strong stakeholder relationships and develop toward broader project management or operational leadership pathways.

Who are we looking for?

• Proven experience coordinating operational workflows, ideally within telecommunications, infrastructure, logistics, or similar environments, with exposure to provisioning or order-to-delivery processes
• Ability to take full end-to-end ownership of work, including managing customer or service requests through to resolution rather than working in task-based queues
• Strong problem-solving capability, with the confidence to operate effectively in ambiguous or evolving environments and identify gaps in processes or systems
• Excellent stakeholder and relationship management skills, with the ability to build trust and manage expectations across customers, partners, and suppliers
• Highly organised and self-managing, with strong prioritisation skills and a collaborative, team-first approach to delivering outcomes.

Why Vector?

We know that great energy starts with great people, and we’re committed to creating an environment where you can be, do and achieve your best:

• Enhance your wellbeing, protect your future and empower your personal and professional growth through our extensive benefits package
• Supercharge your career through internal opportunities, own your own development plan and drive your learning and growth
• Join a company embracing innovation and collaborating with leading names worldwide to develop and adopt cutting-edge technologies, like X The Moonshot Factory
• We value diverse perspectives, which drive innovation and creativity. We encourage everyone to bring their full selves to work, embracing ideas that challenge and inspire
• Build a legacy doing work that matters – we’re keeping the lights on across Auckland, and driving a sustainable energy future for New Zealand.

Apply now!

Applications close by Sunday 5 July 2026; however, interviews may be held sooner – apply today!

We know that some people may hesitate to apply if they don’t meet every single requirement. If this role excites you, we encourage you to apply anyway - your skills, enthusiasm, and unique perspective could be just what we’re looking for.

Vector values diversity in all its forms and welcomes people of all backgrounds, experiences, identities and abilities to be part of our team.