Service Desk Analyst

At Accessable, we’re proud to support the community by providing vital services and solutions to people with disabilities. We’re now looking for a highly motivated, customer-focused Service Desk Analyst to join our IT team based in Airport Oaks, Auckland.

This is more than just a helpdesk role – it’s your opportunity to combine technical support with hands-on involvement in troubleshooting application issues and testing changes. You’ll play a key role in supporting a customised Microsoft Dynamics 365 CRM, Field Service, and Finance & Operations platform that continues to evolve to meet our business needs.

What You’ll Do

• Be the first point of contact for technical issues from staff, delivering excellent customer service


• Support and maintain our desktop infrastructure and user hardware


• Troubleshoot software and application issues alongside the development team


• Assist with testing, change management, and ongoing improvement of our custom platform


• Help manage service desk tickets and support documentation efficiently and accurately


• Collaborate closely with internal teams to ensure the best technology outcomes for the business

What you’ll bring 

• A tertiary qualification in IT and experience in computer engineering


• At least 3 years of experience in a service desk or IT support role


• A keen interest in software development – training or experience is a plus


• Strong working knowledge of Microsoft services, Active Directory, networking, and desktop support


• Exceptional communication and customer service skills across all levels


• A proactive mindset, ability to multitask, and a structured approach to problem-solving


• Strong organisational and administrative skills

Why Join Us

At Accessable, our purpose is people – and that includes our own team. You’ll be part of an innovative, collaborative, and supportive IT environment where your contributions truly make a difference. You’ll also receive:

• A friendly, inclusive, and purpose-driven culture


• Career development opportunities, including exposure to software projects


• A team that values your voice, your energy, and your ideas

We Value Diversity

Accessable is committed to a safe, welcoming, and inclusive workplace. We encourage applications from people of all backgrounds – including those with lived experience of disability, of all ethnicities, gender identities, and ages.

If you believe you are a fit, will bring your enthusiasm and engaged approach to work every day, and want to make a difference in the lives of our clients; then don’t delay - we want to hear from you. 

Please note that applicants must have the right to work in NZ and be willing to undergo a Criminal History Check.  Overseas applications will not be considered for this position.