Service Desk Analyst

A company in the IT services industry is seeking a Service Desk Analyst to join their team in Whangarei. This fast-growing organization offers a motivated work environment and significant opportunities for growth. The role is primarily focused on providing 1st/2nd line technical support to customers within the contracted SLA targets, with potential to move up to 3rd line with demonstrated capability. The successful candidate will be responsible for maintaining customers' servers and applications, providing on-site support for small projects, creating technical documentation, and updating service tickets accurately and in a timely manner. The role also involves being part of an on-call roster for after-hours support and maintenance.

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Benefits