Service Desk Support Analyst

About us:

MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We’ve grown to be one of New Zealand’s iconic household-name brands, with business assets of more than $1B. 

Our mission is to help New Zealanders get ahead by making lending about people again. We’re launching new products and partnerships while staying true to our core; that we’re people helping people, powered by a world-class funding system.

Incredibly high standards drive us to give our customers the best service in the finance industry, so it’s no surprise that our NPS scores and review ratings are amongst the best in the industry worldwide.

Motor Trade Finance Limited is listed on the NZDX.

About the role:

In this role, you will provide a single point of contact for end users for all technology support requests and services and is a part of the Technology Operations team that is responsible for all corporate hardware (laptops, monitors, mobiles, printers, etc.), operating systems, and applications.

As the face of our Technology team, your exceptional customer service skills, your technical knowledge, and a genuine desire to learn, will ensure that we provide the best end-user experience to our staff and customers.

This role needs to be located in Dunedin

Just some of the things you’re responsible for:

• Key personnel for our building access and security systems, ensuring key tags and security access is created and removed within established timeframes.
• Ensure our device assets are purchased, replaced and managed in a responsible and transparent manner, in accordance with policy and delegated authority.
• Review and update knowledge base information regularly to enhance the experience of users.
• Oversee and support our audio-visual systems and facilities in a manner that promotes seamless assess and a high degree of independence from users.  This includes training users and developing simple instructions for non-technical people to follow.

An ongoing commitment to learning and grasping new technologies, and motivated to develop skills and certifications required to develop a career as a Technology support professional.

You’ll need to have:

• Experience working in a customer service environment.
• Experience with Microsoft 365 and Windows OS with an enthusiasm for, and ability to adapt to new technology.
• Prior Level 1 Technology support with an awareness of the ITIL framework.
• Experience with Sovereign preferred.
• Physically fit as this role involves lifting and moving hardware.

What you’ll receive in return:

• Competitive remuneration package which includes fully funded medical insurance, performance incentives, and flexible benefits
• A truly unique opportunity to join a fast-growing NZ business.
• The opportunity to progress your career in Dunedin.  Enjoy all that the beautiful South has on offer while enjoying the benefits of working for a truly national iconic business.
• Plenty of development opportunities and coaching and support
• A dynamic and collaborative culture with a central and modern office space.

Candidates should apply online via Seek with an updated CV and cover letter; however, a full job description is available on our website.